Led, directed and supervised the work of operations team members. Planned staffing needs, recruited, selected and trained new team members. Addressed and resolved issues with customers as well as team members, consistent with store values, policies and procedures.Assisted customers in all areas of need, requests/complaints. Processed exchanges, special customer needs, and team member purchases. Delivered positive customer experience by setting the example for, as well as training and coaching, customer service expectations.Scheduled team members for cash registers and sales floor to meet customer demand. Monitored sales per operations labor hour metric regularly to meet targets and determine need to increase or decrease. Managed cash & tender controls. Performed morning accounting and banking procedures.
Listed skills include Customer Service, Time Management, Microsoft Office, Customer Satisfaction, and 12 others.