Cheryl Tan Email & Phone Number

• Assisted customers with orders and requests, providing them with the utmost care and satisfaction as a result. • Served as a team player working closely with front-of-house and back-of-house staff to minimise hiccups, and ensure smooth daily operations, especially during peak periods. • Maintained store’s cleanliness and preparation of workstations before and during operations, ensuring that the store is well-equipped to provide customers with a great dining experience. • Improved product knowledge of various types of alcohol and food recommendations, particularly the house specials to aid customers in their decision-making process.

• Completed qualification packages that detail the Advisory team’s involvement in each project, keeping the team’s portfolio updated. • Analysed tourism markets for each project, aiding the designers and the client with a better understanding of the site.• Learned to benchmark case studies and created a comprehensive database using Excel for ease of reference. • Produced a research deck on Australia’s hospitality landscape, focusing on operators and investors as part of a business development initiative.• Developed guides containing research on two significant trends in the resort environment – Wellness and Kids Clubs, for design service lines to reference in the future.• Participated in a Think Tank initiative by joining the Post-Pandemic Design Thinking group, contributing to the creation of a design checklist that redesigns the various spaces in a hotel and resort based on new trends and travellers’ expectations for designers to reference.

Singapore

• Interacted and assisted customers with orders, requests, and recommendations.• Supported Store Manager Supervisor and colleagues in daily operations and processes by providing them assistance and guidance when required. Ensuring that everything runs as smoothly as possible.• Learned to work under high-pressure situations to solve issues without escalating them. Cutting down the workload of the store manager and supervisor.• Trained to handle systems such as Point-of-Sales, Requisition, and delivery platforms. • Maintained store’s appearance through proper sanitation, cleansing and organisation of products.

Singapore

• Handled all Social Media accounts – Website, Facebook, Instagram and TikTok by consistently uploading posts that engage existing followers.• Created a multitude of interactive and informative marketing collaterals including Blog Articles and TikTok Videos to boost brand awareness and gain new followers.• Decorated two physical stores for Christmas and Chinese New Year to spike sales by invoking consumers’ urge to purchase during special occasions.• Generated new strategies to improve the company's SEO, awareness, and footfall.• Scouted and Managed Talents, reducing repetitiveness in generated marketing materials to prevent followers from losing interest. • Co-managed partnerships and collaborations to increase and elevate Orian’s brand name. • Developed new price booklets that enhance and upgrade the company’s brand image.

• Took charge of two Instagram accounts and three Facebook Accounts for scheduling and posting content, ensuring that there was constant audience engagement.• Created various types of posters, collages, and videos for social media accounts, contributing to higher engagement rates on social media.• Co-managed an online event and Instagram Shop’s marketing campaign by creating marketing collateral and websites. • Learned to write blog articles to spread more awareness about health and fitness.

Singapore, Singapore

• Efficiently keyed in 2 weeks’ worth of data within 1 week, reducing the number of documents needing to be urgently cleared. • Assisted the senior staff with filing paperwork and queries regarding the usage of computer applications such as Microsoft Excel, receiving compliments from them.

Singapore, Singapore

• Aided the transition of changing client payment methods to AXAPay from credit card, streamlining clients’ premium payment process.• Communicated and worked with staff from other departments to expedite customers.

Bachelor Of Hospitality Business With Honours, Hospitality Administration/Management

Activities and Societies: SITizen Ambassador, SIT Viva Voce, SIT Dragon Boat

Diploma In Tourism & Resort Management, Tourism & Resort Management

Activities and Societies: Ngee Ann Ambassadors

Gce 'O' Levels

Activities and Societies: Choir, Prefectorial Board, Applied Learning Programme Ambassador