Cheryl Toler Email & Phone Number

Riverside, California Area

Project managed business and operations for vehicle reseller; guided ongoing audits of operational strategies, enacted customized operations to maximize revenue performance, and closely monitored business operations, engagement, and sales KPIs.Responsible for partnerships with Toyota Motor Sales, Toyota Financial Services, Tesla, and Vroom to handle all units being processed at the Riverside location. Conducted in-depth reviews of management process, pinpoint areas of improvement… Show more Project managed business and operations for vehicle reseller; guided ongoing audits of operational strategies, enacted customized operations to maximize revenue performance, and closely monitored business operations, engagement, and sales KPIs.Responsible for partnerships with Toyota Motor Sales, Toyota Financial Services, Tesla, and Vroom to handle all units being processed at the Riverside location. Conducted in-depth reviews of management process, pinpoint areas of improvement related to customer service and product processing, and partner with operations stakeholders to rollout improved processes; streamlined operations which led to additional profit and customer loyalty.Coordinated trainings focusing operational and customer service best practices and provided forum for conversation and partnership among personnel; new curriculum helped exceed customer expectations and empowered supervisors to adapt processes for shops reducing processing times from 4 hours to 2.6, 35%.Consulted with senior management on new services and business opportunities in wake of COVID-19 protocols, outlined new operations related to contactless processes, customer communications, and safe and sanitary working environments. Partnered with client leadership in development and launch of new services, led communications and relationship development, incorporated shop supervisors into conversations, and presented escalated issues as needed; able to reduce turnaround time for client requests while improving ownership of process by front line employees.Led onboarding of new client, Vroom, outlined business and operational expectations, led in-depth trainings with all employees, and oversaw rollout; was commended for setting standard for all partners. Show less

Fresno, California, United States

ADESA Fresno, CA Oversaw business operations actions for high-volume facility.Drove profitability with new business operations, updated labor forecasts, mandated employee schedules, introduced new specialized associates, and improved lot and service center layouts. Led development of business plan with monthly, annual, and multi-year financial forecasts, balance sheets, and income statements, created ongoing analysis, business structures, and contributed to due diligence related… Show more ADESA Fresno, CA Oversaw business operations actions for high-volume facility.Drove profitability with new business operations, updated labor forecasts, mandated employee schedules, introduced new specialized associates, and improved lot and service center layouts. Led development of business plan with monthly, annual, and multi-year financial forecasts, balance sheets, and income statements, created ongoing analysis, business structures, and contributed to due diligence related to potential partnerships and service expansions.Managed $400K annual budget, closely managed labor costs, inventory control, sales targets, and AR.Oversaw ongoing audits of facility to pinpoint improvements, reviewed and approved proposals, and ramped up new and improved operations; streamlined inspection process, and was commended for quick response times.Grew and managed accounts with dealerships and financial institutions, built working relationships by learning business objectives, developing shared goals, and communicating benefits to customers.Directly managed upwards of 75 personnel, led training and development, oversaw inspection and service actions, and mentored employees; increased customer satisfaction scores, improved sales, and reduced turnover. Improved processes for inherited inventory, developed new customer relations tracking system, utilized findings to identify communications, operations, and financial improvements, and developed training and corrective action plans.Served in key role in acquisition of BMW Financial business, partnered with internal corporate leaders to develop marketing plan, lane placement, and staff, communicated with rep to outline expectations and operations, and managed first set of auctions.Received “Excellent” status on SOX audit, led meetings with management and office staff to understand compliance requirements, assigned team members specific report sections, and worked with the Controller and Finance Director. Show less

ADESA Los Angeles and Fresno, CA Oversaw business operations actions for high-volume facility.Drove profitability with new business operations, updated labor forecasts, mandated employee schedules, introduced new specialized associates, and improved lot and service center layouts. Led development of business plan with monthly, annual, and multi-year financial forecasts, balance sheets, and income statements, created ongoing analysis, business structures, and contributed to due… Show more ADESA Los Angeles and Fresno, CA Oversaw business operations actions for high-volume facility.Drove profitability with new business operations, updated labor forecasts, mandated employee schedules, introduced new specialized associates, and improved lot and service center layouts. Led development of business plan with monthly, annual, and multi-year financial forecasts, balance sheets, and income statements, created ongoing analysis, business structures, and contributed to due diligence related to potential partnerships and service expansions.Managed $400K annual budget, closely managed labor costs, inventory control, sales targets, and AR.Oversaw ongoing audits of facility to pinpoint improvements, reviewed and approved proposals, and ramped up new and improved operations; streamlined inspection process, and was commended for quick response times.Grew and managed accounts with dealerships and financial institutions, built working relationships by learning business objectives, developing shared goals, and communicating benefits to customers.Directly managed upwards of 75 personnel, led training and development, oversaw inspection and service actions, and mentored employees; increased customer satisfaction scores, improved sales, and reduced turnover. Improved processes for inherited inventory, developed new customer relations tracking system, utilized findings to identify communications, operations, and financial improvements, and developed training and corrective action plans.Served in key role in acquisition of BMW Financial business, partnered with internal corporate leaders to develop marketing plan, lane placement, and staff, communicated with rep to outline expectations and operations, and managed first set of auctions.Received “Excellent” status on SOX audit, led meetings with management and office staff to understand compliance requirements, assigned team members specific report sections, and worked with the Controller and Finance Director. Show less

California, United States

Managed Toyota Financial Services / Motor Sales account while leading largest Toyota Auction in US; responsible for administrative, operational, and financial actions, led mechanical and quality approvals, and ensured total compliance with Service Level Agreements.