Cheryl Tremblay Email & Phone Number

Hudson, New Hampshire, United States

Remote | Hudson, New Hampshire

Managed and supported public and private training initiatives and team of channel training partners and vendors in the delivery and planning of training services. Created and maintained catalog of virtual and public courses. Used BI/BA data to ensure consistent delivery. Managed instructor bookings, direct and contracted resources, utilization, certification records, training schedule, enrollment, budget, sales pipeline and venues. Onboarded new partners, coached, and mentored new team members. Engaged a culture of collaboration, goal attainment, and professional growth.

Remote | Hudson, New Hampshire

Managed team of channel training partners and vendors in executing on revenue and quality metrics. Built and maintained partner relationships by providing consistently excellent service and support. Mobilized responsive customer interfacing and timely issue resolution. Navigated accurate forecasting, performance metric monitoring, and process improvement for efficiencies.

Manchester, New Hampshire

Guided team of instructors, managed onsite and online training schedules, created workflows, conducted program assessments. Planning and execution of annual, regional training, automatic payment program and overall registration process. Planned and organized vendor contracts, venue evaluation, selection and equipment requirements.

Greater Boston Area

Orchestrated project schedule, updates and forecasts to complete efforts ahead of time, cutting cost of implementation and delivering quality customer services. Collaborated closely with project managers on assignment, resource allocation, project control and metrics reporting.

Burlington, Ma

Managed the Sun/Oracle channel training partner network. Expertly sourced direct and contract instructors, venues and all lab requirements for worldwide, virtual and on-site training events. Managed NPI training schedule, notifications, enrollments, alpha, beta and train the trainer events in collaboration with the NPI manger. Facilitated deeply transitional period (Sun/Oracle acquisition) training new team members on the new Oracle infrastructure.