Cheryl Trojanowski Email & Phone Number

Chicago, Il, Us

Greater Chicago Area

Des Plaines, Il

Coordinated operational aspects of custom designed projects, die trials, FAIR and PPAP submissions between internal departments, sales and customers for industrial and retail plastic applications. • Directly responsible for inside account management of strategic accounts • Served as key resource between sales, account coordinators, scheduling, production, procurement, logistics and customers ensuring clear communication and customer satisfaction• Managed team performance, evaluating, coaching and mentoring to improve productivity

Des Plaines, Il

Accountable for growing the revenue line as a management site leader and supporting the strategic growth objectives through supervision, training and positive mentoring of Customer Service, Inside Sales and Program Management.• Managed resources (production, shipping, scheduling, purchasing) in identifying customer needs and implement solutions to meet or exceed those needs• Coordinated with operations to improve the order flow process by maximizing line efficiencies, reducing scrap, minimizing expedites resulting in 98% on-time delivery performance• Directed daily activities and projects of a 4 person team consisting of order entry, quotations (Salesforce), expedites, project management, logistics, samples, customer reports, trouble shooting and sales support• Industrial markets served: Retail Point of Purchase, Lighting, HVAC, Medical & Refrigeration

Directed the work flow of a 17 person team consisting of order processing, complex project management, coordination of extensive domestic & international transportation logistics, inventory management, plan-o-gram execution and supply change planning• Co-sponsored a corporate focus group resulting in reduced freight charges by 91% in 2011• Collaborated with cross-functional departments promoting and maintaining positive working relationships, producing improved lines of communication• Analyzed and modified department structure in relation to client requirements, resulting in enhanced customer service and associate morale• Created and implemented departmental policies and procedures to increase efficiencies• Hired, developed and coached associates, establishing long range career objectives and coordinating the actions to achieve them

Managed the daily operations of a 7-person Inside Sales team {order entry, quotations, up-selling, project management, returns, technical support, in-bound & out-bound calls and troubleshooting}• Developed highly productive Inside Sales team through coaching, mentoring and performance management• Increased customer satisfaction by 50% through technical product training, valued-added solution selling/support, along with building and maintaining customer (Distributor, OEM, Reseller & End User) relationships• Developed and implemented policies/procedures resulting in a 25% improved order entry accuracy and error reduction conforming to ISO quality standards• Participated in the selection, implementation, training and order conversion of a new ERP system • Certified ISO 9001:2000 Auditor

Managed 25 order entry and customer sales support reps for North & South America and Asia for B2B, B2C and B2G customers• Implemented new order fulfillment system, developed instruction manual and executed an ISO 9000 training plan for 40 sales and 20 support team members• Created a procedure for the announcement and launch of new products used by all departments supported and approved by the President and CEO

• Created operations/procedural manual for the Central Area which was later adopted nationwide

• Managed a B2B client base along with telemarketing for new customers

Bachelor Of Science, Business Administration

Associates In Science, Business