♦ Managed a portfolio of 73 locations with $165 million in top line sales♦ Improved sales, guest counts, service metrics, and EBITDA♦ Oversaw the development of 5 multi-unit leaders from internal GM ranks in 4 years ♦ Developed the Big Boy market place that met consumer needs during the pandemic ♦ Revamped the manager training program♦ Improved cash flow for 5 consecutive years and achieved the lowest area food cost in the company for 2 years ♦ Drove a decrease in labor costs by 2% and grew sales at a rate of 2% for 5 consecutive years Highly accomplished VP of Operations eager to contribute 20+ years of professional experience in Staff Development, Strategic Planning, and Business Growth toward maximizing a top employer’s success. Expertise in developing and implementing strategic sales, marketing, and other improvement strategies for driving increases in new business development and competitive leveraging within targeted markets. Influential self-starter who quickly rectifies on-site and virtual challenges by streamlining organizational operations, eliminating risks, and adapting to evolving scenarios in fast-paced environments. Strategically prioritize, coordinate, and manage multiple projects to optimize productivity and profitability. Dynamic communication and interpersonal relation skills with a continual commitment to directing, managing, and training high-performance teams. Adept at quickly earning the trust, confidence, and respect to cultivate positive relationships that lead to increases in satisfaction, retention, and repeat business with clients.