Cheryl Williams Email and Phone Number
Overland Park, KS, US
Cheryl Williams's Location
Overland Park, Kansas, United States, United States
Cheryl Williams's Contact Details
Cheryl Williams work email
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Cheryl Williams personal email
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Cheryl Williams phone numbers
About Cheryl Williams
Dynamic and collaborative leader with a proven track record in business operations and client relations management. Adept at strategic planning and tactical execution, specializing in enhancing client experience and retention. Recognized for a motivational management style and the ability to build and sustain highly motivated teams. Possesses excellent cross-functional management skills, effectively coordinating with multiple departments, vendors, and clients to achieve organizational goals.Core Competencies: Continuous Process Improvement, Leadership and Team Building, Staff/Team Development, Human Resource Knowledge, Client Retention/Renewals, Pharmacy Benefit Management (PBM), Strategic and Financial Planning, Change and Project Management, Implementation, Request for Proposal (RFP) , Statement of Work (SOW), Service Level Agreements (SLA), HIPAA Focus, Government Medicare/Medicaid/ACA, Contract Negotiations, Conflict Resolution, Agile and Waterfall Methodologies.
Cheryl Williams's Current Company Details
Gainwell Technologies
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Director Operations Client Delivery
Overland Park, KS, US
- Website:
- gainwelltechnologies.com
- Employees:
- 10057
Cheryl Williams Work Experience Details
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Director Operations Client DeliveryGainwell TechnologiesOverland Park, Ks, Us
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Director Pbm OperationsGainwell Technologies Sep 2023 - PresentUnited States, Us• Lead and oversee diverse teams in Information Technology, Call Center, Prior Authorization, and Rebate Administration.• Foster and maintain robust relationships with internal and external stakeholders.• Ensure seamless operational integration to enhance service delivery for a large Medicaid State.• Provide leadership, guidance, and mentorship to team members.
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Director, Client ManagementVersant Health A Metlife Company Oct 2021 - Sep 2023• Provide leadership to Sr. Client Managers supporting Health Plan clients nationwide with Medicare, Medicaid, and D-SNP vision benefit plans.• Emphasis is on client retention and contract renewals by building and cultivating client relationships to understand their goals, assess their needs, and provide recommendations to help them achieve their business objectives.• Deliver operational excellence in all phases of implementation, deployment, transition and tracking of Medicaid and Medicare operational projects.• Designed a new process with Reporting Leadership to streamline client reporting process to adhere to Service Level Agreements (SLAs).• Established best practices within the department to enhance operational collaboration and to achieve a high-performing, cross-functional team.
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Sr Advisor, Strategic AccountsCvs Health Mar 2020 - Sep 2021Woonsocket, Ri, Us• Senior level liaison for State Medicaid and CMS Dual benefit plans with a focus on solutions and process improvements for service delivery on pharmacy benefits • Developing and presenting quarterly/annual reporting to clients on drug trend and financial performance• Responsible for supporting the strategic implementations of multiple projects in line with CVS products and services• Monitor contractual Service Level Agreements (SLAs). and State/CMS requirements to mitigate company risk and ensure positive member experience• Collaborate with Rebate Team to setup new rebates programs for signed clients -
Program Manager, Operations AdvisorCvs Health Apr 2017 - Mar 2020Woonsocket, Ri, Us• Provide leadership to the largest health plan client operating in 20 states with 14 million lives• Work in partnership with business unit operations, claims and encounter counterparts to ensure state and federal encounter file meets business requirements for Medicaid, Affordable Care Act (ACA), and Medicare line of business• Collaborate with internal stakeholders on developing new standard operating procedures (SOP) to meet department goals and improving the client experience
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Manager, Client Benefit OperationsCvs Health Jul 2014 - Mar 2017Woonsocket, Ri, Us• Responsible for the leadership, oversight, and strategic direction of 18 Pharmacy Benefit Configuration Analyst teams in multiple sites; accountable for the project plans of design and configuration of 28+ national and regional Medicaid and Affordable Care Act (ACA) Health Plans nationwide covering over 8 million lives.• Successfully implemented company’s 2nd largest Medicaid client in 2016 and 18 Affordable Care Act (ACA) clients in 2014 through 2017.• Dedicate operational excellence in all phases of planning multiple projects, deployment, transition and tracking of Medicaid and Medicare operational projects.• Led cross-functional improvement initiatives from strategic planning through tactical execution to meet clients Service Level Agreements (SLAs).• Dedication to team member development resulting in five (5) direct report receiving promotions to leadership positions throughout the organization and 7 inline promotions.• Mentored other Managers within the division by providing best practices, consultation, and training.• Created key performance indicators (KPI) for team to drive accountability improve client experience.• Established a new standard operating procedure (SOP) on how to document client's requests for the Configuration Department, resulting in higher quality of coding, client satisfaction and client audits.• Developed standardized reporting and dashboards using Salesforce to monitor key metrics and trends.
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Manager, Account ManagementCvs Health Aug 2013 - Jul 2014Woonsocket, Ri, Us• Responsible for managing, leading and developing a team of Account Managers, Benefit Relationship Managers and Benefit Analysts dedicated to supporting Medicaid, Medicare and Marketplace for large prescription health benefit plan clients nationwide • Received a 4.8 out of 5 on client satisfaction from internal and external clients• Oversee the development of operational timelines and project plans to effectively execute benefit changes within client performance guarantee expectations, ensuring exceptional client service• Identify efficiency opportunities in processing requests to reduce service warranties and ensure timely client responses on all inquiries• Member of the Leadership Team responsible for driving company goals and service initiatives
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Vice President, Workforce SolutionsAsa Solutions 2010 - 2014Holliston, Ma, Us• Accountable for strategic leadership in client engagement, service excellence and retention to support revenue growth• Consult with cross-functional teams and external stakeholders to forecast and define scheduling of project requirements, determine metrics, and operational objectives• Strategically cultivate and foster relationships with Fortune 500 clients, channel partners and vendors to support long-term business goals • Increased company value by $500K through new client implementation strategy• Produce and negotiate Statement of Work (SOW) and SLA Agreements that fulfill client enterprise-wide program needs• Converted to a consultant through August 2013 – December 2014 -
Regional Vice PresidentRed Oak Technologies 2010 - 2010San Jose, Ca, Us• Managed and provided strategic insight for a virtual 15-person project team on a $1.3MM Contact Center IVR (Interactive Voice Response) Healthcare Initiative• Collaborated with ASA Solutions on the eight-month project • Cultivated and enriched relationships with clients and vendors of all levels and disciplines • Initiated client meetings to promote strategic roadmaps and discuss results on IVR programs -
Vice President, Client ServicesAsa Solutions 2001 - 2008Holliston, Ma, Us• Established a strategic partnership with a global BPO (Business Process Outsourcing) company and became their #1 vendor for design, development and implementation for IVR (Interactive Voice Response) self-service solutions• Doubled sales revenue within the first 6 months of being promoted to VP, Client Services• Designed and implemented continuous improvement strategies that increased client delivery satisfactions by 43%• Effectively maintained 100% client retention rate for self-service implemented solutions for 60 clients over a seven year timeframe• Managed process improvement for client delivery, individual and team performance and fiscal management• Spearheaded the design and implementation of key performance indicators (KPI) throughout the company to drive accountability and growth• Focused on client metrics such as service levels, client satisfaction scores, and client retention• Performed all levels of employee management, including coaching and counseling, organizational development and disciplinary action • Directed marketing and planning for conferences and tradeshows throughout the United States
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Director, Sales And RecruitingAsa Solutions 1999 - 2001Holliston, Ma, UsLed sales and recruiting initiatives within North America for the Technology Resourcing Division
Cheryl Williams Skills
Vendor Management
Account Management
Saas
Program Management
Process Improvement
Strategic Planning
Recruiting
Contract Negotiation
Business Strategy
Salesforce.com
Cross Functional Team Leadership
Management
Crm
Call Center
P&l Management
Call Centers
Business Development
Leadership
Sales
Business Process Improvement
Account Management Acumen
Change Management
Networking
Customer Satisfaction
Marketing Strategy
Project Management
Itil
Solution Selling
Business Objective Execution
B2b
Customer Service
Enterprise Software
Integration
Business Analysis
Business Intelligence
Consulting
Customer Experience
E Commerce
Executive Management
Ivr
Negotiation
Outsourcing
Product Management
Product Marketing
Professional Services
Quality Assurance
Software Development
Strategic Partnerships
Team Building
Operations Management
Frequently Asked Questions about Cheryl Williams
What company does Cheryl Williams work for?
Cheryl Williams works for Gainwell Technologies
What is Cheryl Williams's role at the current company?
Cheryl Williams's current role is Director Operations Client Delivery.
What is Cheryl Williams's email address?
Cheryl Williams's email address is cw****@****ons.com
What is Cheryl Williams's direct phone number?
Cheryl Williams's direct phone number is +148092*****
What skills is Cheryl Williams known for?
Cheryl Williams has skills like Vendor Management, Account Management, Saas, Program Management, Process Improvement, Strategic Planning, Recruiting, Contract Negotiation, Business Strategy, Salesforce.com, Cross Functional Team Leadership, Management.
Who are Cheryl Williams's colleagues?
Cheryl Williams's colleagues are Ebone' Moore, Pushpa Venkateshan, Michelle Gordon, Theresa Shubert, Rob D'alessandro, Mariah Arrenaviz, Manjunath A.
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