Cheryl W. Email & Phone Number

Fort Worth, TX, US

Fort Worth, Texas, US

Provides training, direction and guidance to the infrastructure change management staff, reviews process for gaps and opportunities for improvement, serves as interface to the tools automation team for Service Now modifications in the Change and Configuration modules; serves as contact for internal and external Audit inquiries; produce metrics for daily.

Provide project management and coordination of technical resources for execution of infrastructure and application disaster recovery exercises for internal business units of the AIG Corporation, Inc. The disaster recovery exercises simulate the recovery of mainframe, network and open systems infrastructure, applications and data critical for a business to.

• Ensured stability of and minimal disruptions across all information technology platforms and systems by reviewing and monitoring the daily corporate enterprise wide change control activities, process and systems.
• Developed Technical Risk and Business Impact Assessment as part of the Standards and Procedures that were adopted by the Change Management Steering Committee and incorporated as policy.
• Facilitated training sessions for analysts in the newly created technical support service center communicating awareness of high visibility change activity to senior management and various user communities

New York, New York, US

• Managed, monitored, and revised the IT change management process and its continuing improvement in an enterprise-wide, multi-platform, global organization. Revised and improved procedures to support company and audit.
• Completed successful training and migration of 600+ cross-platform global users to the corporate change management administration tool; created Transition Guide; served as SME and primary interface between development.
• Completed successful internal audit and corresponding audit documentation of Data Center Change Management Process and Procedures.
• Coordinated the migration and training of acquired business units and platforms into the data center change management process. Served on the Citigroup Global Change Management Standards Board.

US

Provided technical assessment, coordination, and scheduling of all change records while ensuring adherence to IT standards. Facilitated business partner meetings to discuss future change activity; coordinated change initiatives affecting GTE-specific suite of applications used by agents in nationwide call centers (general inquiries, price quotes, customer.

Dallas, TX, US

Facilitated communication between all parties regarding changes to the information technology environment. Conducted daily change and problem management meetings. Served as the primary channel of communication to senior management for system impacting issues. Monitored and tracked change management activities; maintained comprehensive reports. Developed.

Dallas, TX, US

Provided first-level and some second-level technical hardware, software, and telecommunications support for corporate and field customers throughout the United States and Canada. Received, processed, and coordinated the resolution of all technology-related issues. Exhibited professional and pleasant demeanor in stressful situations; successfully.

Dallas, TX, US

Ensured efficient driver operations via direct interaction with drivers, field operations management and personnel, and corporate management. Advised regional and national managers of operational problems and used discretion and sound business judgment to solve dispatch-related issues which adversely affected bus operations; coordinated and implemented.