• Assist over 60 students with US university applications through accurately and empathetically communicating with students, parents and education consultants by in-person, telephone and email• Answer inquiries about US university applications and admission requirements through utilizing my knowledge and doing research, and arrange one-to-one meetings with senior consultants only if the problems are not solved at the first point of contact• Create weekly report on students’ application progress through prioritizing tasks, making and executing following up plans, and communicate with managers about each student’s progress

• Exceeded individual quarter sales goal by 20% through patiently analyzing bank statements, translating financial terms into easy-to-understand words and supporting their desired financial goals• Strengthened active listening skills and ability to uncover opportunities and maintained high accuracy and attention to detail doing monetary transactions in a fast-paced environment

• Specified project deliverables for a pro-bono consulting project about the innovation of BC Clinical and Support Services (BCCSS) through collaboratively working with mentors, senior consultants and junior consultants• Mapped out BCCSS’s inter-organizational relationship and identified the major players of health care innovations in BC through researching and cooperating with team members and communicating with project managers at BCCSS

• Enhanced awareness of the program and recruited eight clients that met specific requirements for this program through reaching out to over 100 local firms in Vancouver• Brainstormed and developed specific project objectives with managing directors, senior consultants and clients from different business, and gained a thorough understanding of their business

• Promoted educational resources to over 4,000 families from various socioeconomic backgrounds through learning about local education, building connections with neighbourhoods and recommending suitable books and websites• Reached direct-retail sales over $17K in 12 weeks by communicating plans with team leaders, ordering, tracking inventory, designing delivery routes to minimize delivery time and inventory costs