Career Specialist
Current
Jul 2023 - Present
AeroLeads people directory · profile
Cheryl Yeo Email & Phone Number
Human Resource | Career Advisory | Client Service Operations | Process Development | Account Management I Project Management
at
e2i, Employment & Employability Institute
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Human Resource | Career Advisory | Client Service Operations | Process Development | Account Management I Project Management
Location
Singapore, Singapore, Singapore
Company size
Who is Cheryl Yeo? Overview
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Quick answer
Cheryl Yeo is listed as Human Resource | Career Advisory | Client Service Operations | Process Development | Account Management I Project Management at e2i, Employment & Employability Institute, a company with 164 employees, based in Singapore, Singapore, Singapore. AeroLeads shows a matched LinkedIn profile for Cheryl Yeo.
Cheryl Yeo previously worked as Career Specialist at E2I, Employment & Employability Institute and Career Ambassador at Workforce Singapore. Cheryl Yeo holds Bachelor Of Commerce (B.Com.), Marketing & Finance from Curtin University.
Company email context
Email format at e2i, Employment & Employability Institute
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e2i, Employment & Employability Institute
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Profile bio
About Cheryl Yeo
A experienced customer support professional skilled in driving down costs while increasing quality and efficiency through continuous service and process improvements. A strong team builder, able to manage resources, time frames and multiple priorities and proven track record in resolving complex customer issues.
Listed skills include Customer Service, Relationship Management, Project Management, Office Administration, and 4 others.
Current workplace
Cheryl Yeo's current company
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E2I, Employment & Employability Institute
13 roles
Cheryl Yeo work experience
A career timeline built from the work history available for this profile.
Career Ambassador
Oct 2022 - Jun 2023
Manager
Mar 2021 - Mar 2022
Senior Career Ambassador
Jun 2020 - Mar 2021
Career Ambassador
Work Force Singapore
Guide jobseekers through Careers Connect’s host of career development resources and self-service terminals.Perform basic advisory service, recommend jobseekers to attend job fairs if there is a suitable job fit.Refer jobseekers to relevant training programmes and initiatives to enhance their skills and employability.Arrange for jobseekers to speak with.
Sep 2019 - May 2020
Market Research Interviewer
- Design scripts, interview and focus group questionnaires for a luxurious brand.- Conduct phone and face to face interviews.- Capture and collect user feedback/data and consolidate report.
Sep 2019 - Dec 2019
Customer Assurance Manager
- Investigate and manage escalated complaints from various channels, including MAS, SGX, FIDREC till case closure.- Facilitate resolutions and preventive measures with internal and external stakeholders for complaints.- Champion service excellence and quality assurance initiatives. - Lead in projects in relation to process and system improvements..
Jul 2018 - Dec 2018
Client Service Operations Specialist
Verizon Communications
-Resolve customers' billing complaints by performing activities such as logging billing inquiry requests and working with the backend billing team to resolve the issue. -Recommend improvements in products, service, or billing methods and procedures to prevent future problems. -Work closely with Sales team to understand account strategies and participate in.
Nov 2016 - Dec 2017
Consumer Services Manager
Credit Bureau Singapore
- Led operations of Contact Center for walkin customers and Hotline.- Responded to all inquiries from media, governing regulator, ministries, MPs, solicitor firms and ensured effective issues resolution.- Streamlined work processes to identify and mitigate operational risks.- Collaborated with Marketing Team to deliver a customized service strategy to.
Jan 2005 - Aug 2016
Senior Relationship Manager
Refco (Singapore)Pte Ltd
Jul 2003 - Nov 2004
Assistant Relationship Manager (Private Banking)
Jun 2002 - May 2003
Relationship Manager (Consumer Banking)
Apr 2001 - Jun 2002
Personal Financial Consultant
Feb 2000 - Apr 2001
Team & coworkers
Colleagues at e2i, Employment & Employability Institute
Other employees you can reach at e2i.com.sg. View company contacts for 164 employees →
KL
Kathy Lau (劉彦妡)
Colleague at E2I, Employment & Employability InstituteSingapore, Singapore
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MF
Mei Fen Lum
Colleague at E2I, Employment & Employability InstituteSingapore, Singapore
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KH
Kia Hui Wee
Colleague at E2I, Employment & Employability InstituteSingapore, Singapore
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JT
Jennifer Than
Colleague at E2I, Employment & Employability InstituteSingapore, Singapore
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JS
John Stephens
Colleague at E2I, Employment & Employability InstituteKingston Upon Thames, England, United Kingdom, United Kingdom
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JL
Jamie Low
Colleague at E2I, Employment & Employability InstituteSingapore, Singapore
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T(
Tavence (Tav) Kang
Colleague at E2I, Employment & Employability InstituteSingapore, Singapore
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LM
Lim Margaret
Colleague at E2I, Employment & Employability InstituteSingapore, Singapore
View →
JW
Joyce Wong
Colleague at E2I, Employment & Employability InstituteSingapore, Singapore
View →
AL
Alvin Loo
Colleague at E2I, Employment & Employability InstituteSingapore, Singapore
View →
Kathy Lau (劉彦妡)
Colleague at E2I, Employment & Employability InstituteSingapore, Singapore
View →
MF
Mei Fen Lum
Colleague at E2I, Employment & Employability InstituteSingapore, Singapore
View →
KH
Kia Hui Wee
Colleague at E2I, Employment & Employability InstituteSingapore, Singapore
View →
JT
Jennifer Than
Colleague at E2I, Employment & Employability InstituteSingapore, Singapore
View →
JS
John Stephens
Colleague at E2I, Employment & Employability InstituteKingston Upon Thames, England, United Kingdom, United Kingdom
View →
JL
Jamie Low
Colleague at E2I, Employment & Employability InstituteSingapore, Singapore
View →
T(
Tavence (Tav) Kang
Colleague at E2I, Employment & Employability InstituteSingapore, Singapore
View →
LM
Lim Margaret
Colleague at E2I, Employment & Employability InstituteSingapore, Singapore
View →
JW
Joyce Wong
Colleague at E2I, Employment & Employability InstituteSingapore, Singapore
View →
AL
Alvin Loo
Colleague at E2I, Employment & Employability InstituteSingapore, Singapore
View →
1 education record
Cheryl Yeo education
FAQ
Frequently asked questions about Cheryl Yeo
Quick answers generated from the profile data available on this page.
What company does Cheryl Yeo work for?
Cheryl Yeo works for e2i, Employment & Employability Institute.
What is Cheryl Yeo's role at e2i, Employment & Employability Institute?
Cheryl Yeo is listed as Human Resource | Career Advisory | Client Service Operations | Process Development | Account Management I Project Management at e2i, Employment & Employability Institute.
Where is Cheryl Yeo based?
Cheryl Yeo is based in Singapore, Singapore, Singapore while working with e2i, Employment & Employability Institute.
What companies has Cheryl Yeo worked for?
Cheryl Yeo has worked for E2I, Employment & Employability Institute, Workforce Singapore, Cpf Board, Work Force Singapore, and Vk Transformation Pte. Ltd..
Who are Cheryl Yeo's colleagues at e2i, Employment & Employability Institute?
Cheryl Yeo's colleagues at e2i, Employment & Employability Institute include Kathy Lau (劉彦妡), Mei Fen Lum, Kia Hui Wee, Jennifer Than, and John Stephens.
How can I contact Cheryl Yeo?
You can use AeroLeads to view verified contact signals for Cheryl Yeo at e2i, Employment & Employability Institute, including work email, phone, and LinkedIn data when available.
What schools did Cheryl Yeo attend?
Cheryl Yeo holds Bachelor Of Commerce (B.Com.), Marketing & Finance from Curtin University.
What skills is Cheryl Yeo known for?
Cheryl Yeo is listed with skills including Customer Service, Relationship Management, Project Management, Office Administration, Database Administration, Marketing, Microsoft Office, and Sales.
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