Anna Francesca Solis Email & Phone Number

Melbourne, Victoria, Australia

I lead and motivate team members to create a positive, guest-focused environment. I am responsible for supervising the team to ensure a consistently high standard of service, taking the initiative to oversee smooth hotel operations in the absence of senior management. I handle guest interactions with a proactive approach, resolving challenges effectively to achieve positive outcomes and guest satisfaction. My role includes managing the Front Office system, coordinating emergency responses, and maintaining a visible management presence to support the team and engage with guests. I am dedicated to embodying Accor’s core values, empowering high performers, and fostering a collaborative and supportive workplace culture.

Melbourne, Victoria, Australia

- Supervise and deliver exemplary personalised service to all guests ensuring satisfaction and issue resolution, inclusive of internal customers, to ensure a seamless service standard;- Monitor group activity, allocating groups together where possible, and communicating arrival times to the driveway and housekeeping departments;- Liaise with Housekeeping team to ensure that all rooms are ready at the required times;- Liaise with the Front Office Manager, Guest Experience Managers or Guest Relations Manager to co-ordinate the welcome/farewell of guests to/from the hotel, including VIP’s, return and long stay guests, including their room assignment and any necessary upgrades;- Lead, mentor and develop the Reception, Driveway, Guest Service and Club Sofitel team, ensuring the team are engaged and providing service that exceeds standards.

Melbourne, Victoria, Australia

I am responsible for providing exceptional and genuine customer service to our guests throughout their entire stay. As a key member of our team, I am able to closely work with the other departments to ensure guest satisfaction.- Seamless check-in and check-out procedures;- Resolving issues and concerns which may arise during their stay;- Handle payments and accurate daily reports.Achievements:- Consistent on upselling

Melbourne, Victoria, Australia

I was responsible for providing top-notch customer service, managing reservations, coordinating with suppliers, and performing various administrative tasks.Specifically:- Assist guests with reservations and inquiries over the phone, and via email;- Handle the reservation process from start to finish, including booking, confirmation, and payment processing;- Liaise with the Operations and Finance departments to ensure seamless communication and guest satisfaction;- Ensure all guests receive prompt and courteous attention at all times.

United States

I was responsible for managing critical data operations in support of the company's objectives. With my understanding of data management and my exceptional attention to detail, I have ensured that the data is clean, accurate, and delivered on time.

Pasay

I was responsible for leading and motivating our sales team members toward achieving revenue targets and promoting our venue spaces including the other branches to potential clients.- Develop and implement effective sales strategies and tactics;- Build and maintain strong relationships with existing and potential clients;Identify new sales markets and opportunities and actively pursue them;- Continuously assess market trends and monitor competition;- Analyse and produce sales performance reports;- Provide seamless and exceptional customer service and support to all clients.Achievements:- Top Performer (Q3, 2017; Q2 2018; Q2 2019)- Exceptional Employee (Q2, 2019)

Pasay

- Entertain client inquiries through phone calls, e-mail, and walk-ins with a high level of customer service- Formulate event proposals and contracts to close trustworthy deals;- Perform event accounting and follow up schedule of payments from clients and suppliers- Coordinates with potential and current suppliers

Ncr - National Capital Region, Philippines

An efficient front desk agent who receives guests to process check-in and check-out procedures. I have developed high quality customer service based on the Fairmont Hotels & Resorts LQA standards. I am also capable in handling cashiering duties that includes currency exchange and billing tasks. Furthermore, I contribute in maximizing the hotel's revenue through upselling.• Certificate of Proficiency in Upselling (TSA)

Master'S Degree, Global Hotel Leadership

Activities and Societies: Student AmbassadorIn my first year, I received a scholarship to help me with the first year of fees due to my.

Bs Travel Management, Tourism And Travel Services Management

• Graduated with latin honors (cum laude) and a degree in Travel Management. • 4 semesters as a Dean's Lister • Head usher.