Paul Cheshire Email & Phone Number

London, England, United Kingdom

Adastral Park

Responsible for gapyear's web presence, IT strategy,operational investments, service delivery and process planning. Developing quality operational structures to meet the needs of the customer and the needs of the business.

Experienced in organizational design and support infrastructure, resulting in high performance teams.

Responsible for supporting a major Global Organizational Change Program "Shaping our Future". Focusing on the current accounting, communication streams, regulatory requirements (Sarbanes- Oxley) and the operational management processes.

Responsibilities included delivering quality global IT solutions with aggressive timescales for various global clients, one them being the rollout of BT's largest software deployment programs. Additionally, managed the relationships between the joint venture partners and all owners of specific deliverables and chairing project review boards.

Responsible for the management and the design of the qualification process for new products & services across five of BT Exact's IP portfolios this included VOIP, IPTV and Webcasting, products which made successful debuts in the external market. Achievements

Responsibilities included defining the IT service requirements and deliverables for both parent companies (BT and AT&T) in the US and ASIA. Ensured convergence on existing operational activities from both companies to reduce operational overheads and align processes.Managed and delivered the first global e-service account capability to one of Concert's largest customers (Apple), for which I received a Service Leadership award and an outstanding appraisement from the customer. A program I continued to lead until the closure of Concert Communications in the US.

Responsible for the governance of and a team of 17 delivering IT networks (Frame Relay & MPLS) internationally.Deployed and managed an order co-ordination team and processes into the Global Customer Service Centre. Played a leading role in the development of a system which jeopardy-manages orders and produces meaningful statistical data. I successfully presented this to the CEO of BT (Sir Peter Bonfield) & the directorship of BT Global prior to sign off and global implementation.Delivered timely order progress reports during implementation and intervened where necessary to ensure on-time delivery.Controlled and chaired performance meetings both in the UK and overseas to ensure that our resources were best utilized on various customer projects.Developed a failure analysis process to enable continuous performance improvement.

Responsible for managing of a team of 31 customer service and software engineers engaged in provision and network repair activities.AchievementsIntroduced the Local Business Unit concept, measuring the quality of work within a team and taking appropriate action to ensure continuous improvement. Effectively controlling budget allocation and spending.

Responsible for a team of external engineers involving the repair of the external telecommunications network and the provision of new services to both business and residential users. AchievementsAttained selection for Senior Management Development for outstanding leadership qualities and service.Increased the team's performance by over 100% by utilizing and developing existing resource skills.Ensured cost effectiveness whilst meeting quality of service targets KPI's.Accredited NVQ assessor, Various Project Management Methodologies (Prince II awareness), MS Project, Risk Management, People Management, Change Management, Product Management, Business Systems Analysis, QMS, Managing Diversity, Process re-engineering and Service Delivery.