* First responder to security issues: Tackles inbound reports of security breaches, phishing, virus's malware etc. Ensures security protocols are executed, performs investigations and documents incidents for review. * Account administration using Microsoft products: 365 Admin, Exchange Admin, Azure, Active Directory, Intune, Teams.* Microsoft server administration and maintenance - Cloud-based and on-prem | Active Directory, SQL, Printer, Web. * Microsoft meeting room technology support: Microsoft Teams room admin portal* IT security administration: First responder to reports of compromised user accounts, phishing, and other potential threats. * Network administration: Configured DHCP, DNS, and TCP/IP settings in servers and on end-user computers. * Network Support: Resolved end-user VPN issues.* Remote and onsite troubleshooting - Hardware and software.* Working with vendors for projects and troubleshooting.

• LAN Networking: Installed and configured communication networks in new locations by running Ethernet cables and setting up network devices, computers, printers, and phones to ensure seamless connectivity.• Remote Support: Troubleshot application and hardware issues remotely using tools such as RDP, GoToAssist, and Pulseway Remote Control, ensuring smooth remote operations.• Ox Blue Account Administration: Managed account creation, camera access, and collaborated with third-party vendors to resolve technical difficulties for seamless project management.• New Hire Onboarding: Facilitated smooth onboarding experiences for new hires by creating AD and SSO accounts, granting user permissions, setting up laptops, installing software, configuring MDM on mobile devices, and providing technical training.• Mobile Device management: Diagnosed and resolved network and hardware problems with Apple and Android mobile devices to ensure seamless mobile operations.• Print Server Management: Monitored, resolved issues, and upgraded a Windows 2019 server and associated printers to ensure smooth printing operations.• Computer Maintenance and Support: Upgraded and repaired company laptops and desktops to ensure optimal performance.• Software Assistance: Provided support with Office 365 products, Egnyte file system, and Vista Viewpoint to ensure smooth software operations.* First and only IT team member to win a companywide Props award for September 2023.

• Provided technical support to over a thousand corporate and hospital users both remotely and in person as part of a collaborative team. Utilized tools such as Okta, 8x8, and MS 365 admin console.• Conducted remote and onsite infrastructure support and administration, including inbound call management, ticket creation and updates using Service Now, and communication with team members via MS Teams and email.• Responsible for imaging and configuring desktops and laptops twice a week, ensuring seamless setup and shipping to various locations across the US.• Proficiently troubleshooted and administered Windows servers and LAN networks using tools like Ninjarmm, Team Viewer, and Cisco Meraki.• Led the onboarding process for new hires, involving procurement of technical equipment, creation of user accounts, and granting access to network resources.• Spearheaded a special project, setting up and dismantling mobile computer kiosks for a conference held at the Book Cadillac hotel in downtown Detroit.

Beaumont Hospital PC Support Consultant, (07/06/2020) - (01/01/2021)● Managed the Beaumont Windows 10 upgrade project across Farmington Hills and Royal Oak Hospital campuses.● Conducted comprehensive inventory and assessment of department computers to determine upgrade or replacement needs.● Oversaw the initiation of the reimaging process, including data backup, BIOS reconfiguration, and system reimage.● Executed post-reimaging tasks such as application reinstallation, printer setup, network drive reconnection, and user data restoration.● Responsible for troubleshooting any issues post-reimaging.● Handled level 2 Remedy support tickets during peak times for the desktop support team.● Contributed to various projects at Beaumont, including setting up technology in new ER and wing areas, and assisting in building and configuring mobile nursing thin client stations for the Covid-19 vaccination triage at the Southfield administration building.

Michigan Medical HITS Service Desk Consultant, (04/06/2020) - (05/31/2020)● Selected for a special assignment at Michigan Medicine to assist new remote workers during the onset of the Covid-19 pandemic.● Generated 419 helpdesk tickets and independently resolved 339, achieving a first-time resolution rate of 80.9%.● Handled an average of 17.8 incoming IT support calls daily.● Provided remote support for users' applications, user accounts, networking, and hardware issues.

U of M ITS Service Desk Technician, (02/03/2020) - (03/31/2020)● Verified and reset passwords for Kerberos and Active Directory user accounts.● Supported Duo two-factor authentication issues.● Provided campus-wide printer support.● Created and managed help desk tickets in Service Now ticketing system.

● Spearheaded technical support in a call center environment.● Tasked with offering IT support(Hardware, Application, Network) and customer service tothousands of users across the US and Canada.● Worked on a rollout of new routers and switches to offices across Michigan and Washington.● Collaborated with ISP vendors to troubleshoot or upgrade cable and DSL connections.● Investigated software issues by attempting to reproduce the issues, and by retrieving anddocumenting error logs.● Resolved user login issues through resetting user passwords in Camis 5 and in Microsoft ActiveDirectory.