Served brands: UFS, Pfizer, Johnson & Johnson, Royal Canin, coca cola and Akzo Nobel, SGM, Hang Sang Bank, Wyeth, GNC, Costa and so on.1.In charge of brand's CRM program operation management including regular communication, cross-functional resource cooperation and management, process controlling, member communication plan and CRM campaign designing, CRM and digital campaign fulfilment, IT change request business understanding and development coordination, data analysis report presentation and so on.2.Conducted integrated CRM solution, covering brand CRM's strategy planning, loyalty program consulting, and integrated CRM system, digital application, data mining and campaign design solutions.In charge of Pfizer CRM project(online member club) relaunch, and participated in delivering Costa CRM, Anlene data mining and campaign solutions.3.Program Setup: in charge of the phase one of Costa CRM project setup, UFS CRM program setup, leading cross-functional team to ensure on time delivery of CRM strategy, loyalty rules and back or front system.4.New Clients CRM Program Pitch: requirements understanding and communication, resource coordinating, pitching proposal and quotation preparation. Participated in 8 clients pitching, successfully achieved 3 programs setup.