• Analyze and evaluate security operations to identify risks or opportunities for improvement through auditing, review, or assessment.• Assess risks to mitigate potential consequences of incidents and develop a plan to respond to incidents.• Attend meetings, professional seminars, or conferences to keep abreast of changes in executive legislative directives or new technologies impacting security operations.• Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.• Advise managers on organizational policy matters, such as equal employment opportunity and sexual harassment, and recommend needed changes.• Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.• Represent organization at personnel-related hearings and investigations.• Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits.• Prepare and follow budgets for personnel operations.• Supervise and coordinate the investigation of criminal cases, offering guidance and expertise to investigators, and ensuring that procedures are conducted in accordance with laws and regulations.• Cooperate with court personnel and officials from other law enforcement agencies and testify in court, as necessary.• Discipline staff for violation of department rules and regulations.• Prepare work schedules and assign duties to 40+ subordinates.• Set, enforced, and optimized internal policies to maintain responsiveness to demands. • Initiated 11 plans to improve customer relations with Foreign National, quality standards, and service efficiency.

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.• Answer telephones, direct calls, and take messages.• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.• Compile, copy, sort, and file records of office activities, business transactions, and other activities.• Review files, records, and other documents to obtain information to respond to requests.• Compute, record, and proofread data and other information, such as records or reports.• Complete work schedules, manage calendars, and arrange appointments.• Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.• Inventory and order materials, supplies, and services.• Process and prepare documents, such as business or government forms and expense reports.• Monitor and direct the work of lower-level clerks.• Train other staff members to perform work activities, such as using computer applications.• Count, weigh, measure, or organize materials.• Make travel arrangements for office personnel.• Troubleshoot problems involving office equipment, such as computer hardware and software.• Resolve customer complaints or answer customers' questions regarding policies and procedures.• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.• Interpret and communicate work procedures and company policies to staff.

• Supervise or provide leadership to subordinate security professionals, performing activities such as hiring, investigating applicants' backgrounds, training, assigning work, evaluating performance, or disciplining.• Make recommendations to management concerning such issues as staffing decisions or procedural changes.• Develop or update procedures, policies, or standards. • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.• Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.• Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.• Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.• Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.• Introduced new methods, practices, and systems to reduce turnaround time by 37%. • Reduced process bottlenecks by training and coaching 27 employees on practices, procedures, and performance strategies.• Initiated 11 plans to improve customer relations with Foreign National, quality standards, and service efficiency. • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism. • Handled employee-related issues to improve performance, professional conduct, and attendance reliability. • Trained 27 employees 300+ hours in essential job functions.• Discipline staff for violation of department rules and regulations.• Prepare work schedules and assign duties to 40+ subordinates.• Set, enforced, and optimized internal policies to maintain responsiveness to demands.

• Coordinate security operations or activities with public law enforcement, fire department, medical and other emergency agencies.• Develop or manage investigation programs, including collection and preservation of video and notes of surveillance processes or investigative interviews.• Develop, arrange for, perform, or assess executive protection activities to reduce security risks.• Develop, conduct, support, or assist in governmental reviews, internal corporate evaluations, or assessments of the overall effectiveness of facility and personnel security processes.• Implement, manage, or evaluate policies and methods to protect personnel against harassment, threats, or violence.• Implement, recommend, or manage security procedures for operations or processes, such as security call centers, access control, and reporting tools.• Monitor security policies, programs or procedures to ensure compliance with internal security policies, or applicable government security requirements, policies, and directives.• Plan security for special and high-risk events.• Plan, direct, or coordinate security activities to safeguard company employees, guests, or others on company property.• Prepare reports or make presentations on internal investigations, losses, or violations of regulations, policies and procedures.• Write or review security-related documents, such as incident reports, proposals, and tactical or strategic initiatives.• Develop response and recovery strategies for security breaches.• Communicate security status, updates, and actual or potential problems, using established protocols.• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.• Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.• Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements.

• Conduct threat or vulnerability analyses to determine probable frequency, criticality, consequence, or severity of natural or man-made disasters or criminal activity on the organization's profitability or delivery of products or services.• Direct or participate in emergency management and contingency planning.• Assess risks to mitigate potential consequences of incidents and develop a plan to respond to incidents.• Communicate security status, updates, and actual or potential problems, using established protocols.• Keep informed of activities or changes that could affect the likelihood of an emergency, response efforts, or plan implementation.• Prepare emergency situation status reports that describe response and recovery efforts, needs, and preliminary damage assessments.• Prepare plans that outline operating procedures to be used in response to disasters or emergencies, such as hurricanes, nuclear accidents, and terrorist attacks, and in recovery from these events.• Provide emergency medical instructions to callers.• Question callers to determine their locations and the nature of their problems to determine type of response needed.• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.• Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.• Relay information and messages to and from emergency sites to law enforcement agencies, and to all other individuals or groups requiring notification.• Provide communities with assistance in applying for federal funding for emergency management facilities, radiological instrumentation, and related items.• Inventory and distribute nuclear, biological, and chemical detection and contamination equipment, providing instruction in its maintenance and use

• Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.• Prepare personnel forecast to project employment needs.• Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits.• Prepare and follow budgets for personnel operations.• Supervise and coordinate the investigation of criminal cases, offering guidance and expertise to investigators, and ensuring that procedures are conducted in accordance with laws and regulations.• Cooperate with court personnel and officials from other law enforcement agencies and testify in court, as necessary.• Prepare work schedules and assign duties to 40+ subordinates.• Set, enforced, and optimized internal policies to maintain responsiveness to demands. • Established positive and effective communication among 20-unit staff members and organization leadership, reducing miscommunications, and zero missed deadlines. • Partnered with vendors and suppliers to effectively manage and budget. Identified and resolved unauthorized, unsafe, or ineffective practices. • Introduced new methods, practices, and systems to reduce turnaround time by 37%. • Initiated 11 plans to improve customer relations with Foreign National, quality standards, and service efficiency.• Handled employee-related issues to improve performance, professional conduct, and attendance reliability. • Trained 27 employees 300+ hours in essential job functions.• Supervised and coordinated team to provide guidance and support and maximize performance. • Developed and implemented six new procedures and policies to improve operational productivity.• Advise employees in handling problems resolving complaints from customers, tenants, detainees, or others.• Assign security personnel to post or patrols.

• Conduct threat or vulnerability analyses to determine probable frequency, criticality, consequence, or severity of natural or man-made disasters or criminal activity on the organization's profitability or delivery of products or services.• Direct or participate in emergency management and contingency planning.• Assess risks to mitigate potential consequences of incidents and develop a plan to respond to incidents.• Communicate security status, updates, and actual or potential problems, using established protocols.• Keep informed of activities or changes that could affect the likelihood of an emergency, response efforts, or plan implementation.• Prepare emergency situation status reports that describe response and recovery efforts, needs, and preliminary damage assessments.• Prepare plans that outline operating procedures to be used in response to disasters or emergencies, such as hurricanes, nuclear accidents, and terrorist attacks, and in recovery from these events.• Question callers to determine their locations and the nature of their problems to determine type of response needed.• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.• Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.• Relay information and messages to and from emergency sites to law enforcement agencies, and to all other individuals or groups requiring notification.• Monitor various radio frequencies, such as those used by public works departments, school security, and civil defense, to stay apprised of developing situations.• Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.• Maintain access to, and security of, highly sensitive materials.

• Train subordinate security professionals or other organization members in security rules and procedures.• Train staff in proper police work procedures.• Initiate, facilitate, and moderate classroom discussion.• Prepare and deliver lectures to Law Enforcement personnel on topics such as criminal law, defensive policing, and investigation techniques.• Initiate, facilitate, and moderate classroom discussions.• Evaluate and grade students' class work, assignments, and papers.• Compile, administer, and grade examinations, or assign this work to others.• Keep abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional conferences.• Write letters of recommendation for students.• Collaborate with colleagues to address teaching and research issues.