Chester Gerste Email & Phone Number

Washington, District Of Columbia, United States

​​Leading the implementation of a user experience analytics tool across 10 product lines that has led to the collection of over 500 new data points to understand user behavior ​Managing the creation of monthly product usage reports to provide insights on how users are using product features allowing Product teams to better understand their user base and make data-driven product roadmap decisions ​Overseeing the process for in-application support to notify users of new product features, improved onboarding experiences and providing them with quick access to product related support documentation​

Arlington, Virginia, United States

​​Product Manager for Gartner Digital Markets (GDMs) Competitive Comparisons product offering. Tasked with leading Go-To-Market (GTM) strategy for reoccurring competitive ranking data releases for 50+ product customers accounting for $950,000+ Annual Reoccurring Revenue (ARR) Defined roadmaps, conducted user interviews and facilitated alignment of product development prioritization with Sales, Engineering and Marketing teams to enhance Competitive Comparisons product features​Managed the entire process to build several analytical Minimum Viable Products (MVPs) including one that provides Sales leadership insights into the effectiveness of the Retention Lifecycle strategy and one that enables Account Managers to gauge the health of their accounts which increased the retention rate by 11% ​Built a reporting framework that provides insights into Customer Lifetime Value (CLV), market trends and competitor insights which were distributed weekly to over 50 cross-functional stakeholders to drive consensus among company-wide decision makers on strategic business initiatives​

Washington, District Of Columbia, United States

Led the collection and analysis of data from 128 Department of Energy stakeholders to identify process gaps and opportunities for operational improvements as part of a Business Process Analysis (BPA) Developed and supported continuity, risk and resilience programs at Department of Energy (DOE) National Nuclear Security Administration (NNSA) Headquarters to meet National Continuity Policy requirements and Federal Continuity Directives Built a SharePoint Project Management tool for +100 team members to assess and monitor standards and practices relative to operational risk management across the Enterprise

Washington, District Of Columbia, United States

Led the analysis of a $24 million capital funding request to implement a new Electronic Health Record (EHR) system for the 2nd largest public rail and bus transportation network in the U.S. ​Conducted a gap analysis and audited a client’s Health Information Portability and Accountability Act (HIPAA) safeguards and procedures to determine regulatory compliance status ​Performed root cause analyses and created flowcharts of over 20 processes to discover pain-points that decreased the client’s operational efficiency across departments​

Rockville

Spearheaded the transformation of a donation acquisition strategy for a network of 19 Goodwill retail stores in the Washington, DC area. These stores experienced a year-to-date revenue increase of 10.75% and donation acquisition growth of 5.25% following the consultation Led KPI analyses of market and store performance data to support a team of consultants to improve operational processes and oversee change management steps for Goodwill Organizations Manager of a data analytics project that consisted of 20+ employees to validate the accuracy of mobile sensor data for over 3300 Goodwill retail store locations to develop customer tailored marketing campaigns

Glasgow, United Kingdom

Developed a market strategy for a U.S. business continuity software seeking to enter the UK market and assisted 5 clients from 3 different countries with the implementation of the cloud-based softwareSupported a team of consultants designing business continuity mechanisms and strategies for clients to mitigate the impact of a potential disruption to their services Conducted SWOT and Business Impact Analyses (BIAs) to identify due diligence, governance and compliance risks for clients

Washington D.C.

Developed rapport and led weekly briefings with the staff of U.S. Congressman to represent and promote the public policy interests of 3 clientsConducted research on federal, state and local policy issues to compose daily written briefings for 8 clients Attended congressional hearings on Capitol Hill and drafted reports of such hearings for clients

Washington D.C.

Analyzed and visualized export trends of U.S. small businesses using Tableau and created a PowerPoint presentation that was presented at the annual international trade conference in Hannover, GermanyResearched legislative issues that affected the expansion of U.S. small businesses and forwarded information and regulations of foreign countries to companies that sought to open offices overseas

Mount Vernon, Virginia

Responsible for training 100s of volunteers on a weekly basis how to collect voter data and what their canvassing duties were. I then used the collected voter data to determine areas in need of future canvassingDiscussed legislative issues with constituents and spoke at 3 local high schools about the election and how to register to vote

Bachelor Of Science (B.S.), International Relations And Affairs

Activities and Societies: Member of the National Society of Collegiate Scholars, President of Sigma Alpha MuCore Courses: International.

Research Program, South East Asia Economic Development

Activities and Societies: From May-July 2017

Master Of Science (M.Sc.), Global Economy

Activities and Societies: Graduated with MeritMasters Thesis: The Effectiveness of Quantitative Easing in Japan 2001-2006 Core Modules.