Andre Chester Email & Phone Number

Conducts more than 30 classes ranging from 20-120 children and adults in underserved Atlanta communities.Trains adults and children on basic computer literacy skills both virtually and in person.Teachers Aid to AI training courses Facilitates 8-week Microsoft IT Help Desk training course for adults in an accelerated train to hire program.

• Conducted content validation surveys for the Human Resources Specialist interview questions to ensure questions were appropriate for position based on competencies.
• Trained over 300 employees in-person and virtual on how to conduct action planning and facilitate focus groups nationwide in response to the Federal Employee Viewpoint Survey.
• Approved interview questions for Supervisory Training Instructor interviews based on job and competency analysis.
• Created interview bank for Diversity and Inclusion questions to be used for All TSA interviews.
• Created a Structured Interview Item Bank that houses all interview questions, probing questions and benchmarks organized by competency and job level. (Over 60 competencies, over 300 interview questions and over 1200.
• Facilitates action planning in response to the Team Performance Model assessment at airport locations across the country.

• Trains new hire Behavior Detection classes of up to 24 students at a time consisting of Officers, Leads, Supervisors, Managers, Inspectors Explosive Specialists and Assistant Federal Security Directors (Successfully.
• Assesses skills of new hire officers in Lab Scenarios to assess newly acquired skills.
• Provides, administers and Scores Job Knowledge Test and materials that certify new hire officers if passed.
• Supervises and provides remediation and second opportunity for coaching and testing for officers who fail the Job Knowledge Test.
• Provide mentoring, leadership and training to new hire officers nationwide to address individual and group training needs.
• Responsible for supervising new hire officers in the on the job training status ensuring that they follow Standard Operating Procedures and Policies.

Greater Atlanta Area

• Develop and/or provide subject matter training to Behavior Detection Officers and the TSA workforce at a local level, as assigned.
• Utilizes computer hardware and software to create documents and report information in the appropriate format.
• Lead up to 40 BDOs at a time in performance of work and coordinating program activities and may also lead other Lead BOs, as needed.
• Maintains Secret Government Security Clearance.
• Utilizes investigative methods to search for potential terroristic activity as well as utilizing fact finding and reporting.
• Conducts undercover investigations of passengers and behaviors in plain clothes to blend in with traveling public.

• Manages and supervises the National Advisory Council (NAC) comprised of 28 field employees from various airports that include Transportation Security Officers, Leads, Supervisors, Managers and Assistant Federal.
• Identify, develop and maintain mutually beneficial external partnerships linked with relevant internal stakeholders.
• Schedule and conduct focus groups.
• Coordinate week long National Advisory Quarterly Meeting for members from across the country to visit Headquarters to brainstorm ideas, create and conduct presentations and meet with Senior Leadership.
• Provide feedback to National Advisory Council regarding high level plans devised to assist the workforce.
• Deliver written communications for a variety of engagement programs, such as drafting communications plans; creating material for websites to encourage interaction with the audience; downloading, editing and producing.

• Travel to airports across the country to Co-facilitate action planning focus groups of up to 13 employees in response to employee morale based on employee surveys.
• Conducts focus groups to encourage employee to discuss issues and come up with possible solutions to issues.
• Coach focus groups on how to present material discussed in groups to Senior Leadership and support them during presentations.
• Provides feedback to focus groups and Senior Leadership based on the information discovered.
• Provide continued support to ensure each location continues to carry out the recommended procedures to increase employee morale.

• Maintained Security Clearance.
• Conducted Surveillance Activities
• Gathered, analyzed and interpreted information from reports.
• Interacted verbally with individuals (passengers and general public) exhibiting deceptive behaviors, and analyze and assess individual behaviors to resolve the behaviors or referring the individual for additional.
• Kept daily log of activities and made entries into database.
• Work with the Visible Intermodal Prevention and Response (VIPR) Team and K9 Teams in order to search for threats to Aviation.

• Supervise and participate in Interviewing/Exit Interviewing (Attended training classes on how to conduct a proper interview and utilize HR programs).
• Facilitated and supervised employee new hire classes/orientation and assessments with class sizes of up to 30 new hires at a time.
• Processed 30/40 applicants per day through in-processing cycle (Fingerprinting, interview, paperwork, colorimetric test, I9 forms, etc.)
• Maintain employee file for approximately 1000 employees.
• Knowledge on where to go for employee benefits, pay information and other services needed.
• Fax, copies, email, telephone.

Master'S Degree, Industrial And Organizational Psychology, 3.92

Bachelor'S Degree, Psychology