Andre Chester Email & Phone Number

Conducts more than 30 classes ranging from 20-120 children and adults in underserved Atlanta communities.Trains adults and children on basic computer literacy skills both virtually and in person.Teachers Aid to AI training courses Facilitates 8-week Microsoft IT Help Desk training course for adults in an accelerated train to hire program.

• Conducted content validation surveys for the Human Resources Specialist interview questions to ensure questions were appropriate for position based on competencies.• Trained over 300 employees in-person and virtual on how to conduct action planning and facilitate focus groups nationwide in response to the Federal Employee Viewpoint Survey.• Approved interview questions for Supervisory Training Instructor interviews based on job and competency analysis.• Created interview bank for Diversity and Inclusion questions to be used for All TSA interviews.• Created a Structured Interview Item Bank that houses all interview questions, probing questions and benchmarks organized by competency and job level. (Over 60 competencies, over 300 interview questions and over 1200 probing questions.)• Facilitates action planning in response to the Team Performance Model assessment at airport locations across the country.

•Trains new hire Behavior Detection classes of up to 24 students at a time consisting of Officers, Leads, Supervisors, Managers, Inspectors Explosive Specialists and Assistant Federal Security Directors (Successfully trained 2000+ employees).•Assesses skills of new hire officers in Lab Scenarios to assess newly acquired skills.•Provides, administers and Scores Job Knowledge Test and materials that certify new hire officers if passed.•Supervises and provides remediation and second opportunity for coaching and testing for officers who fail the Job Knowledge Test.•Provide mentoring, leadership and training to new hire officers nationwide to address individual and group training needs.•Responsible for supervising new hire officers in the on the job training status ensuring that they follow Standard Operating Procedures and Policies.•Conduct assessments and evaluations.•Travel at least 50% of the time for up to 2 weeks to instruct classes.•Create travel authorizations and vouchers.•Provide effective feedback for improving training.• Develops training material and development strategies.•Assess learning needs and track progress.•Utilizes adult learning techniques.•Serve as a liaison between new hire officers and Headquarters Behavior Detection Training Department.•Evaluates instructors performance and provide feedback for them to instruct the curriculum.

Greater Atlanta Area

• Develop and/or provide subject matter training to Behavior Detection Officers and the TSA workforce at a local level, as assigned.• Utilizes computer hardware and software to create documents and report information in the appropriate format.• Lead up to 40 BDOs at a time in performance of work and coordinating program activities and may also lead other Lead BOs, as needed.• Maintains Secret Government Security Clearance.• Utilizes investigative methods to search for potential terroristic activity as well as utilizing fact finding and reporting.• Conducts undercover investigations of passengers and behaviors in plain clothes to blend in with traveling public.• Conduct and monitors for Surveillance Activities and other criminal activities.• Leads Behavior Detection Officers and other Leads in accurate application of Behavior Detecton & Analysis.• Assesses multiple individuals simultaneously and uses defined methods to detect unusual behavior.

•Manages and supervises the National Advisory Council (NAC) comprised of 28 field employees from various airports that include Transportation Security Officers, Leads, Supervisors, Managers and Assistant Federal Security Directors.•Identify, develop and maintain mutually beneficial external partnerships linked with relevant internal stakeholders. •Schedule and conduct focus groups.•Coordinate week long National Advisory Quarterly Meeting for members from across the country to visit Headquarters to brainstorm ideas, create and conduct presentations and meet with Senior Leadership. •Provide feedback to National Advisory Council regarding high level plans devised to assist the workforce.•Deliver written communications for a variety of engagement programs, such as drafting communications plans; creating material for websites to encourage interaction with the audience; downloading, editing and producing material to generate stories and ideas: researching and selecting material and providing background to media stories/ideas; and using various software and media to communicate/provide information such as Microsoft Word, Microsoft PowerPoint, and Microsoft Excel.•Provide recommendations to the Workforce Assessment Branch Psychologist regarding a Career Mapping tool that shows possible employee career paths.•Utilize qualitative and quantitative techniques to analyze program data; identify and evaluate options; and formulate recommendations on engagement issues and trends for senior leadership.•Authorize and correct travel Authorizations and Vouchers for travel through Concur and track costs.

•Travel to airports across the country to Co-facilitate action planning focus groups of up to 13 employees in response to employee morale based on employee surveys.•Conducts focus groups to encourage employee to discuss issues and come up with possible solutions to issues.•Coach focus groups on how to present material discussed in groups to Senior Leadership and support them during presentations. •Provides feedback to focus groups and Senior Leadership based on the information discovered.•Provide continued support to ensure each location continues to carry out the recommended procedures to increase employee morale.

• Maintained Security Clearance. • Conducted Surveillance Activities• Gathered, analyzed and interpreted information from reports.• Interacted verbally with individuals (passengers and general public) exhibiting deceptive behaviors, and analyze and assess individual behaviors to resolve the behaviors or referring the individual for additional screening or law enforcement resolution.• Kept daily log of activities and made entries into database.• Work with the Visible Intermodal Prevention and Response (VIPR) Team and K9 Teams in order to search for threats to Aviation.

• Supervise and participate in Interviewing/Exit Interviewing (Attended training classes on how to conduct a proper interview and utilize HR programs).• Facilitated and supervised employee new hire classes/orientation and assessments with class sizes of up to 30 new hires at a time.• Processed 30/40 applicants per day through in-processing cycle (Fingerprinting, interview, paperwork, colorimetric test, I9 forms, etc.)• Maintain employee file for approximately 1000 employees.• Knowledge on where to go for employee benefits, pay information and other services needed.• Fax, copies, email, telephone.• Assisted with day-to-day efficient operation in the HR office.• Used TSA Assessment Center Online and E-Orientation Online to process, track the status of and maintain information in regards to applicants and new hires.• Utilized HR systems and programs in which reports were generated and analyzed.• Records management.• Trained others on the Human Resources Officer Local Hiring position.• Provided Human resources information to Managers, Supervisors, Leads and Officers.• Served as a liaison for internal and external stakeholders regarding Human Resources as well as other company related information.• Organized health fairs related to employee benefits and health insurance information.• Maintained confidentially of employees personally identifiable information(PII).• Processed incoming and outgoing tranfers.• Provided tours of facility to transfers and new hire employees.• Utilized government vehicle for various activities.

Master'S Degree, Industrial And Organizational Psychology, 3.92

Bachelor'S Degree, Psychology