Chester Delgado Email & Phone Number

Markham, Ontario, Canada

- Assess client service needs in coordination with the client intake coordinator and clinical team- Handles and documents new and existing client inquiries regarding requests for care and service- Schedule regulated and unregulated employees for care and service assignments ensuring appropriate match between the client's needs and the qualifications, skills and abilities of field employees- Promotes consistency of staff assignments and coordination of services, ensuring staffing needs are met- Notifies clients and field employees regarding initial and ongoing schedules efficiently- Completes data entry and maintains accurate scheduling documentation- Deals with client concerns and complaints in a timely manner and appropriately notifies the supervisors and retains proper documentation- Ensures confidentiality of client and corporate information and securely communicates within client’s circle of care

Greater Toronto Area, Canada

▪Assists in personal care according to established care plan including instrumental activities of daily living (IADLS) that promotes client independence and quality of life▪Ensures on an ongoing basis, the emotional, spiritual, physical comfort and safety of clients are met to the greatest possible extent that aids in client’s quick recovery▪Observes and documents client conditions, unusual events or changes and immediately reports to the supervisor or the office which helps improve the quality of care provided to clients▪Participates in proactive health & safety activities while performing all duties and notifies immediate supervisor of any risks or concerns▪Constantly communicates with families, caregivers and appropriate members of the interdisciplinary team as required about client’s needs and concerns which ensures continuity of care▪Participates in ongoing continuous improvement initiatives or activities to keep up with the company’s quality management system▪Nominated by supervisor and delegated to perform rehabilitation assistant role guiding client to complete exercise programs prepared by the physiotherapist▪Builds and maintains rapport with clients and family members to foster a trusting relationship with proven history of positive client feedback

Concord, Ontario, Canada

•Facilitated in approval and processing of vendor and subcontractor invoices and issued payment cheques•Reconciled vendor and subcontractor billing statement with posted entries•Matched purchase orders to vendor invoices to verify accuracy•Assessed and posted vendor invoices into system and properly allocated to projects•Corresponded with creditors and vendors regarding payment schedules, outstanding credits and other inquiries•Generated and forwarded monthly invoicing via Quickbooks and email•Ensured proper invoicing requirements are met based on client needs•Assisted in collections and issued monthly statements to clients•Applied payments to client accounts•Prepared and issued job-specific opening documents •Set up and entered client as well as project information into system•Gathered and entered accurate employee information including union membership, wages, weekly hours & travel expense into payroll system•Processed payroll and resolved discrepancies•Issued job letters to employees upon request; prepared and filed records of employment•Assisted in maintaining office supplies and communicated technical issues in the office•Maintained and organized employee files both physical and electronic in full confidentiality•Provided various reports requested by the owner and staff •Reconciled CAD and USD bank accounts against posted general entries•Assisted in preparing reports and cheques for government remittances such as source deductions, EHT, HST, WSIB and Corporate Income Tax•Assisted in monthly shop safety inspection with the safety services provider; addressed safety concerns to management•Coordinated with employees on required recertification or retraining and scheduling with safety services provider•Created toolbox talks template and initiated monthly safety and wellness newsletters

Toronto, Canada Area

▪ Participated in the development and execution of Bell Let’s Talk Day Anti-stigma campaign that created awareness amongst the employees▪ Assisted in Workplace Mental Health Committee meeting agendas and programming▪ Lead team in developing and executing the organization’s annual wellness fair that received numerous positive feedback from the employees and vendors- Created a comprehensive action plan- Collaborated with Volunteer Services, Facility Services and Corporate Communications to ensure planning and promotional needs were met- Contributed in promotion and communications to all levels of the organization (Senior Team, managers, supervisors and frontline staff) through e-mails and person to person interaction- Recruited participation of community and business partners- Acquired prizes from vendors and Foundation support▪ Developed monthly newsletters, graphics and design of Mental Health Wellness Model▪ Booked meetings and assisted in calendar management▪ Provided assistance in the revision, launching and results analysis of the annual Wellness Survey▪ Assisted in the National Canadian Film Day 150 event for staff and community populations including internal and external communications, space, room and facility planning as well as technical support

Ontario, Canada

• Assisted in the performance of specialized recreational and health promotion activities set by the team which resulted in improved involvement and communication of the participants• Exhibited effective problem-solving and communication skills in assisting clients with dementia and Alzheimer’s disease that contributed in modifying activities according to needs• Assisted in the preparation of healthy foods and encouraged clients to enjoy prepared meals which helped in maintaining their focus and energy• Reported changes in client’s personal behavior to the supervisor, resulting in added care being provided as necessary

1400 Kennedy Rd, Scarborough, On

• Assisted in activities of daily living and personal care while promoting dignity, independence, preference, privacy and safety of the client that resulted in better care• Notified any changes in client’s behaviour to supervisor to ensure more appropriate attention• Demonstrated effective client-focused communication with residents, families and team members which gave an opportunity to reevaluate overall health needs• Provided assistance to cognitively impaired clients suffering from dementia and Alzheimer’s mental challenges to improve overall well-being

Chonburi, Thailand

• Developed, structured and implemented a direct billing system which significantly improved the turnaround time of medical claims backlogged by 75% and expedited receipt of payments based on target• Provided education regarding different wellness packages related to preventive health care which helped the client in choosing a suitable program• Assisted in creating and executing health promotion and disease prevention events and incentives as organized by the facility for groups of clientele that added more than 10 outpatient visits a month• Successfully handled 15 contracts and continuous communications among various international health insurances and earned a reputation for rapid and reliable delivery of requested assistance and information• Handled a wide range of administrative support and office management functions which highly contributed to the unit’s service performance index• Excellent customer care that earned consistent commendations from clients• Prepared and delivered PowerPoint presentations of medical services available for marketing purposes to prospective clients and existing customers which increased the client base of the facility by 10%• Maintained a good working relationship with individual clients, contracted insurance companies and embassies through annual visits and upon discussing conflict resolutions• Advocated for clients and ensured that health care needs were being satisfied and that the facility was providing high quality customer care• Created templates for significant records and maintained electronic files that enhanced intradepartmental work efficiency• Received requests and courteously assisted in scheduling client appointments through the facility’s electronic mailing system and telephonic reservation in a timely manner

Chonburi, Thailand

• Thrived within challenging environment, requiring the ability to multitask and maintain organized computer and hard-copy files that guaranteed rapid response and result• Ensured accurate and well-timed revisions of medical reports• Demonstrated ability to quickly learn procedures, workflows and policies of various international health insurance companies

Chonburi, Thailand

• Exuded in providing outstanding customer service and was selected to train staff on giving quality service to clients• Initiated and successfully managed an effective international health insurance handling system• Appointed by the hospital management to be a clinic nurse at a private village and maintained an efficient system of monitoring medical necessities in the clinic as well as provided basic nursing care (i.e. wound dressing, health teaching and assisting in health promotion events)

Graduate Certificate, Workplace Wellness And Health Promotion

The Workplace and Wellness Health Promotion course teach the students to promote the total well being of individuals and groups.

Diploma, Nursing Assistant/Aide And Patient Care Assistant/Aide, 97

Throughout the Personal Support Worker program we focused mainly on caring for elderly patients. Topics such as abuse and safety.

Bachelor’S Degree, Nursing Science

Activities and Societies: ChorusThe BS Nursing program addresses the demand for registered nurses both in the country and abroad. Its.