Chester Tam Email & Phone Number

Boston, Ma, Us

Operations: 1. Strategic Planning2. Process Improvement3. Resource Allocation4. Risk Management5. Quality Control6. Team Management7. Collaboration8. Reporting and AnalysisDigital Media1. Digital Strategy Development2. Content Creation and Management3. Web and Social Media Management4. Digital Advertising and Promotion5. Audience Analytic and Insights6. Technology Integration7. Brand Reputation Management

Somerville, Massachusetts, Us

Boston, Ma, Us

Lead a Systems team of 3 system analysts.Collect information to analyze and evaluate existing or proposed systems.Perform workflow mapping for various Systems Tasks. (Image Creation, Deployment, etc.).Perform data mapping to identify system dependencies.Documents the system architecture and data-flow that supports Imaging.Ensures all Department, Hospital, JCAHO, and OIG compliance guidelines are met.Plan, test, implement and troubleshoot system software and hardware including network connectivity and system peripherals.Install patches / upgrades to Desktop / Office based applications.Provide training and document Standard Operating Procedures for hardware and software operation for clinical systems.Maintain Microsoft servers for Kaspersky, LANrev, SmartDeploy, Medivisor, and QA Web.Troubleshoot and resolves hardware, software, and connectivity problems, including user access and component configuration.Provide advanced technical assistance and maintenance support to departmental end users.Scripting batch and powershell files to automate commands.Maintain and support of the existing virtualization environment that includes much of the VMware stack and many add-on technologies for items, such as synchronous\asynchronous replication, monitoring, backup, and provisioning.Responsible for communicating to project sponsors, stakeholders, team members and Imaging Leadership all relative project information.Image creation for all desktops, laptops, and virtual machines(VMware) with windows administration.Analyze the results of systems monitoring and recommends changes to improve performance, processing and utilization.

Minneapolis, Mn, Us

Provide support for issues that may arise during migration from Columbia Management to Ameriprise Financial. Lead role setting up over 600 desktops/laptops during hardware refresh project to migrate Columbia Management to Ameriprise Financial.Performed upgrades, installation of software and drivers on existing workstations built (using imaging software) and deployed new workstations for users. Face to face computing interview for 600 plus employees. Managed the data collection for EUC summaries entered in Excel spreadsheets for hardware ordering. Decommission of 2 office locations located in Cambridge and Boston after transitioning to new site relocation. Testing Cisco AnyConnect VPN upgrades for remote connections. Blackberry and iPad setup and support. Domain and Outlook migration project. Windows XP to Windows 7 OS uplifts project. Onsite lead for imaging testing and imaging issues. Intake calls to gather information to on-board new hires.

Rahway, New Jersey, Us

Provide professional and effective deskside support for MRL-Boston end-user and Laboratory PC environments.Deploying and maintaining end-user and laboratory computer equipment, printers, phones, mobile devices, and related systems; performing installations, service and repair; managing equipment inventory, warranties, and licensing; providing technical support in activities associated with identification, prioritization, research, and resolution of reported problems using Merck's trouble-ticketing system.Effectively communicate with systems, network, and database administrators, and IS/IT scientific applications staff in order to provide transparent technical solutions for MRL-Boston clients.Recommend and procure new technologies to support/enhance sites.Tested and implemented new Information Services Data Retention process.Execute Symantec Backup Executive client/manager system for disaster recovery of instrument control systems.Cross connected and punched down jacks and ports for networking and phone system.

Cambridge, Cambridgeshire, Gb

Provided system support for all instrument control and off instrument analysis computers.Managed the installation/retirement of desktop/laptop systems as needed.Presented the company in communication and interaction with regulatory bodies.Participated in large scale application and system rollouts. This included home grown as well as commercial off the shelf applications. Created ghost images, hardware builds, and driver profiles for end-user and lab environments.Provided end users with training and tools to improve computing productivity. Test applications for compatibility with existing hardware, software, and environment.Assisted with maintaining a secured environment (anti-virus, password protection, disaster recovery).

Boston, Massachusetts, Us

Provide technical support to 31,000 worldwide customers for the Installation and Configuration in regards to MCAD (Client/Server) software, Pro/ENGINEER, Model/CHECK, Product/VEIW, Pro/MECHANICA, Pro/INTRALINK, and Flexlm.Identifying and resolving networking and hardware issues on several different platforms and environments. Responsible for redeveloping and maintaining the division's intranet web site.Updated technical information for the Installation and Configuration division on PTC.com. Developing and updating technical documentation for Windows 2000, discover and submit software performance reports, and beta testing and reporting.

Bachelor Of Science, Physical Education, Concentration Athletic Training

Education record

Education record