• Perform Executive Assistant to the CEO of the company on his daily/monthly calendar activities and updating schedules, arranging ticket booking, hotel and meeting.• Controlling CEO company email monitoring incoming and acting by replaying on behalf. • Fulfill the day to day Administrative support to the team by engaging and updating office supply stocks, utility bills, office cleanliness and orderliness and point of contact for IT AMC related.• Filing system by updating office files, documentation, photocopy and scanning of important documents for HR staff and policy, Procurement, daily project operations and ISO compliance.• Station at the reception punctually greet visitors, main operator using NEC telephone by doing warm transfer and sorting mailbox distribution.• Controlling the transportation business by supervising the movement of the PMV, inspections, clearance, CICPA Pass, Vehicle Rental Department (VRD), repairs etc.• Assisting the Employment services business by performing HR assistant, to on-boarding staff gathering all require documents (i.e. Passport, Photo, Diploma & Personal details). Booking for medical, Training Course, etc.• Preparing office staff request letter, memo, and tenancy contract, and cheques deposits.• Professionally operating daily office machines and equipment, computers M.S. Office i.e. Outlook, Word Excel and PowerPoint.

My daily responsibilities are the following;Handling the incoming and outgoing department emails, arranging reports and manage daily itinerary of my Manager. Administration works include preparing daily and monthly attendance report for Equipment and Operators time sheet also preparing leave and other admin works fro the labors. entering data to the system (Epromis) and updating the reports and obtaining updated certificates and gate passes for CNIA.

 Providing customers with quality service internal and external and Compile reports on overall customer satisfaction. Explain how to use equipment and solve any equipment problems. Explain to users how to navigate an Internet site and even there devices.  Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.  Providing information regarding their bills explaining the recurring charges, taking payments over the phone and making adjustment depends on the level of situation and cause of charges. Decision making in regards to customers account on how winning to save from possible closure or attempt to persuade customer to reconsider cancellation Receiving inquiry calls regarding our products, services and offers. Answer questions about warranties or terms of sale Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

 Updates competitor database by inputting data from field sales; compiling, consolidating, formatting, and summarizing information, graphs, and presentations; distributing reports. Publishes pricing schedules by verifying freight rates, charges, and allowances. Supports sales presentations by assembling quotations, proposals, videos, slide shows, demonstration and product capability booklets; compiling account and competitor analyses. Prepares mailers and brochures by formatting content and graphics; arranging printing and internet packages Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Complete forms in accordance with company procedures. Compose, type, and distribute meeting notes, routine correspondence, and reports. Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs. Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications. Administration of internal sales order documentation and procedures monitoring of controllable exports to meet the audit standards completion, submission and follow up of applications for export licenses throughout the complete process maintain procedures to ensure ongoing compliance with current Government Export Control Regulations ensuring internal audits and external audits are completed successfully general procurement and order processing communication with customers regarding parts and delivery times communications with internal and external suppliers regarding deliveries.