Specializing in computer hardware, Virus/Malware removal, Windows Updates and Optimization, Hardware installation, LAN Setup and Configuration, Memory Installation, Computer Diagnostics, etc.Now providing laptop repair: screen and keyboard replacement, wireless troubleshooting, computer system recovery, backup, HDD and RAM replacement/upgrade, etc

Managed accounts and applications for 4,000+ students, staff, administrators, etc.Held weekly team meetings to discuss progress, plans, and priorities for each weekOversaw recovery and rebuilding of all systems after a ransomware attack wiped out every computer systems district-wide.Upgraded entire network from 1GB backbone to a 10GB backbone, and upgraded all APs to wifi6.Applied for and received the DOJ SVPP grant which allocated $375,000 of funding to buy equipment and upgrades to improve student and employee safety.Coordinated with multiple vendors to move main data center across town. Down time was less than 12 hours from start to finish.Substantially reduced future spending after going through budget and operating expenses and canceling services no longer being utilized.Worked with E-Rate Coordinator to use federal funds to improved the overall technology and internet access of Batesville School district.Project lead for installing wireless internet on all student buses.Redesigned Chromebook 1-to-1 program to make the program more efficient and keep users from having to wait extended times for repairs. This included finding an inventory system that allowed all Chromebooks to be tracked similar to a library book.Given award from Lenovo the following year due to efficiency of warranty claims and processing for Chromebooks.Managed Google Admin for the Organization and Clever.Presented several times on what to do after a ransomware attack, including ACOT 2023.Coached high school eSports team and helped build a more robust eSports Program.

Created Information Services Redesign Plan to enforce tighter controls on company owned data. This included budgeting, design, and implementation of controls.Maintain all Active Directory User and Computer Environments including Office 365.Set up Microsoft System Center Configuration Manager for UACCB.Created policies and deployment packages to ensure all workstations on campus are on the same software versions.Designed and implemented new wireless network system for UACCB.Managed the team responsible for running the cables and installing 76 access points campus wide.Successfully migrated all users from on-premise Exchange to Office 365Used extensive knowledge of PowerShell scripting to automate all user creation and name change processes and scheduled those processes to run at specific intervals and notify key users upon completionSuccessfully upgraded VMware environment from standard Host/SAN environment to vSAN environmentRoutinely sent communications to users regarding possible service interruptions, scheduled maintenance, and suspicious email threats

Scheduled facilities and services for university and outside organizations' events; maintained weekly and monthly facility activities calendar; updated calendar as needed.Provided assistance and information to faculty, staff and outside organizations regarding facility use and capabilities. Maintained contact with patrons of clients via telephone or written correspondence.Attended events to facilitate operations and responds to emergencies, problems, etc., ensured all aspects of events were implemented and controlled according to plans.Maintained direct contact with personnel from the various outside organizations and university departments associated with scheduled events.Created webpage on campus website using WordPress which allows facility reservation forms to be completed online via web-form instead of requiring physical paperwork.

Developed and delivered plans to purchase, reuse and deploy hardware and software. Deployed and maintained all hardware and configurations.​Maintained an inventory of equipment and configurations, and tracked usage in order to recommend optimizations.​ Scheduled lab and its operational personnelDefined and enforced rules for proper lab usage.​Assisted end-users with problems and provided education and information on lab use and capabilities.Experienced in diagnosing problems with computer hardware and software with the ability to apply solutions to the problems.

Responsible for setting and maintaining the sales floor. Set merchandise according to company direction through implementation of Set Sell Planner. Maintained company visual standards on color placement and display merchandise, as well as making sure the store maintained ADA standards. Improvised on several occasions where company's visual direction could not be applied in a small store setting, but doing so in a way that always had the company's best interest in mind.Managed the sales floor ensuring active associate engagement and participation, improving customer relations, and maintaining fitting/restroom standards and cleanliness. Also responsible for troubleshooting computer problems including POS terminal updates, hardware replacement, etc.