Maintain the data infrastructure for all data scientists and business users, ensuring constant availability, incorporating new data sources and improving architecture to keep the business poised for scalable growth. Execute client marketing campaigns. Report on the performance of client marketing efforts.• Single handedly migrated 5TB Postgres database to Snowflake ahead of schedule and with superior quality and no impact to business data operations. Developed and deployed all utilities necessary for database migration. Resulted in greatly improved speed of delivery for all client products including model development, campaign execution and reporting.• Loaded new vendor prospect files from multiple sources for usage in data modeling and campaign executions, and integrated with internal prospects to make additional people-feature data ready for modeling and marketing campaign execution and testing.• Revamped client campaign reporting in Power BI by adding reporting features to that provided new insights to clients on campaign performance. Automated back-end report processing to decrease report turn-around-time by more than 80%. The decreased lag in report time resulted in much faster insights on client marketing operations and near real-time course changes that resulted in additional client value.• In addition to all other duties, develop and run marketing campaigns. Run major client drops on a frequency of monthly, with minor campaigns on a weekly basis. Met all campaign timelines with superior quality and on delivery timelines with complicated requirements and constantly changing marketing operations requirements.• Technologies used: Snowflake database platform; SQL; python; pandas; papermill; AWS; Sagemaker

Support the USAA Bank Chief Data and Analytics Officer by providing staff coordination, executive communication authoring, and operations support.• Coordinated the leadership team in the execution of departmental planning and goals. Developed numerous internal processes aimed at increasing the visibility to key departmental metrics, including automation of collecting, reporting and archiving the department scorecard, monthly business review, risk tracking and accomplishments.• Authored all executive level communications for the Chief Data and Analytics Officer, including communications to the Board of Directors, formal committees and regulators. Served as Secretary for the Bank Information Governance Committee.• Built a Chief-of-Staff team that formally managed more than 40 different processes as services for the entire department and leadership team. Formally documented all processes to ensure repeatability and continuous improvement.• Developed, introduced and executed a complete hiring process within the department in order to meet an aggressive staffing schedule, resulting in greater than 100 professional hires in one year and a better hiring experience for hiring managers and candidates, far exceeding expectations. • Automated much of the tracking and reporting of the hiring pipeline. The process was also adopted more widely across Bank and by Human Resources.• Developed and executed all departmental performance management and talent management routines, including the facilitation of all talent calibration sessions. Ensured that the talent bar was continuously evaluated and elevated across the team.• Supported the corporate compliance objectives in multiple ways, including standing up and running all departmental risk-management routines that enabled senior leadership to appropriately apply resources to mitigate risks.

Integrated data warehouse, analyst teams and reporting teams together into a seamless value chain for business clients. Prioritized and delivered products through an organization of 4x the number of actual formal reports.• Supported a redesigned strategy for contacting customers that leveraged analysis-based decisions that both balanced default risk against operational costs, and saved $16MM annually with minimal impacts to default.• Led a team to deliver control monitors for over 100 different sensitive level business processes. Resulted in the development of a sustainable model of control delivery that mitigated millions of dollars in regulatory risk, and was used as a template for other lines of business.• Led initiative to centralize and standardize over 1000 business metrics that made them consistent, available and actionable at all levels of the organization through a complex process of data processing and storage, and sophisticated reporting within the Tableau BI product.

Delivered an estimated $30MM in annual fraud loss mitigation by leading 20 analysts in support of credit card fraud detection analytic projects and solutions.• Hand-picked to deliver a organization-wide initiative (PCI-DSS) to secure sensitive customer data across more than 3000 users and hundreds of existing reports and processes. Delivered the initiative on time and within scope according to regulatory expectations.• Overhauled data processing automation environment by standing up a new development and maintenance team in partnership with business customers. Delivered a new platform with an increase of more than 20% uptime while enabling increased monitoring and maintenance ability. Elimination of technical delays saved more than $2MM over the previous year.• Designed and implemented a key Tableau report to display near real-time fraud attack trends. Enabled the quick reaction of operations to the changing fraud environment, saving millions of dollars annually in lost fraud dollars.

In addition to my daily analyst management duties, sought out to lead a corporate wide initiative to establish a long-term vision and action plan geared to the successful attraction, transition and retention of military talent.• Received the top company award for leadership and results in military recruiting.• Led the increase of total hires in the program’s first year over previous year by 200% by organizing network associates to provide recruiting related activities including interviewing, job fair participation and resume screening.• Launched several key initiatives geared at partnering with veteran hires to ensure their success, including mentorship and formal corporate assimilation programs with an all volunteer force.• Represented the company at several key media events and formal speaking engagements.

Managed a team of analysts in support of credit card collections analytic projects and solutions, delivering more than $11MM in annual net income.• Managed the implementation of several customer campaigns that offered alternatives to customers in delinquency.• Designed and implemented a an analyst recruiting pipeline by building a strategic partnership with Virginia Commonwealth University, resulting in 3 top-notch hires in the program’s first year.• Delivered highly sensitive and complex loss data to the federal government in support of the Federal Stress Test.

Mitigated the risk of millions of dollars in regulatory fines by designing, coding, and automating a robust and self-contained surveillance infrastructure that monitored all cardholder accounts for money laundering activity.• Developed and delivered a fully documented tree model designed to predict specific risky behaviors. Saved 2 FTE annually in costs associated with manual account sample review while expanding review of customer accounts to the entire portfolio.• Implemented a suspicious activity rule review and update process using statistical modeling techniques, resulting in a savings of $200K annually in investigator resources by continual risk-based trimming of false positive alerts and maintaining detective effectiveness.• Consulted on several key government regulations (including Reg Z, Reg O, SCRA, Privacy, and Adverse Action) by mining and presenting data, guiding executive decisions that ensured adherence to federal law in all key business processes.• Promoted twice in role.

Led maintenance personnel under a tight budget to maintain over 100 miles of track structure supporting a $60MM per year operation.• Planned and executed several large-scale refurbishment projects valued at over $100K per month.• Automated the regional budget review process, saving nearly $30K by applying automated analytical algorithms to data collection and display process.• Qualified as Federal Railroad Administration Track Inspector in half the normal time.

Managed financial product delivery by informally leading IT and business resources.• Led a project team of analysts in streamlining fee waiver reporting that led to the tracking and delivery of more than $100MM of additional revenue• Hand-picked to implement a new HR database to capture legally critical employee information associated with a department wide headcount reduction project. Delivered the project below budget and with additional value-add functionality not initially identified by the customer.• Within weeks of joining the team, led an incentive database enhancement project. Mitigated an estimated $50K in technology costs by driving clarity around business goals and implementing a joint business and IT solution that met customer and stakeholder needs.

• Continuously recognized in the top of peer group.• Commanded 32 technicians in the operations and maintenance of over $100MM in engineering equipment.• Developed an organization-wide volunteer program, resulting in over 4500 volunteer hours in the first year, and lauded by the Chief of Naval Education and Training as a role model for commands with fledgling community service endeavors.• Led a team in the safe navigation of a billion-dollar warship, achieving outstanding results in all formal operational and safety evaluations.• Managed a project to eliminate redundant training curriculum, saving almost $50K in the annual training budget.