Chet S. Email & Phone Number

Cumming, Ga, Us

Chicago, Illinois, United States

The Customer Engagement Communications Plan defines the regular meetings, escalations and reporting, and other communication activities that take place during the project. Its purpose is to help ensure that all the project stakeholders and team members receive all the information they need in a timely manner.The Customer Engagement Communications Plan is part of overall project execution which is designed to support the execution, management, oversight, and issue resolution for the customer. It also defines the specific process by which the (customer name) (customer project) will be managed. It outlines objectives, characteristics, organization, and escalation processes needed for the effective management of the project.

Senior Manager/Engagement Manager experienced in software deployment and hardware installation including local and nationwide data centers. Support pre-sales and post-sales teams with SOW/SLA requirements and project definition, implementation schedules and structured delivery services. Successfully manage small to large size projects involving Servers, Networks, and Switch deployments along with the implementations of software applications and delivering high speed data infrastructure. Manage teams of 50+- technical people from internals, consultants, independent vendors, and activities that encompassed hardware and software development, QA, and business process changes.• Engagement Manager working with Georgia’s largest school district to develop an understanding and rationalization of the assets that each organization currently owns and how it can be best leveraged in a combined hybrid and cloud services including IaaS, PaaS and SaaS. Leveraging cloud providers such as AWS, Azure Synapse into IBM's Cloud Pak architecture, operational model and framework. Review the current infrastructure to provide the high-level scale, scope, and sizing of a shared services solution and models. Provided cloud technology for the Education Data Platform improvement plans/strategies and managing student information systems working with the IT teams.• Engagement Manager for Federal National Mortgage Association assistance in the planning, design and execution of Disaster Recovery testing of the out of region solution.• Senior Consultant on IT strategy and data center optimization projects and perform the following activities: assist a nationwide pharmaceutical customer for their cut over of the newly acquired facilities • Senior Consultant for International Credit Card Company reviewing their current operational practices against risk management. Review, update and deliver disaster recovery assessments, BIA, IT readiness, for hot site guidelines.

Atlanta, Ga

Senior Consultant managing the construction of several new data centers and the migration of mission critical systems and services for a major nationwide telecom company. Develop an overall Data Center Strategy & Roadmap with network topology & capacity forecasting over the next 3-5 years that align with the company’s Business Continuity and Disaster Recovery plan. Manage the BCP and DRP project for a leading wireless communication clients located in South America, Asia and the Middle East. Managing and delivering disaster recovery assessments, BIA, IT readiness, and Hot site selection guidelines. Review current staff readiness, review recovery response and test plans while working with senior IT team to recommend and prioritized next steps to reduce overall risks. Worked with Fortune 500 clients on multi-million-dollar data center management projects; evaluate IT operations, network WAN solutions, application migration processes and created policies to increase network, security, storage, SAN, and backup capacities Created policies and procedures that address current and evolving client network, security, and storage requirements, delivering hands-on technical solutions to these clients. Develop business recovery function priorities and services criticalities. Lead Consultant Manager for nationwide CLEC’s data migration and facilities equipment.

Senior Consultant in the Information Technology Practice with hands-on technical expertise and working knowledge of client's business needs to deliver solutions that drive strategic planning, implementation, migration, moves and virtual server practices. Analyze current and future needs for Data Center, IT/Operations environments. Work with Fortune 500 clients on multi-million dollar data center management projects, evaluating several IT operations, created policies to increase network, security access, storage, SAN, and backup capacities. Create policies and procedures that address current and evolving client networks, security and storage requirements, and delivering hands-on technical solutions to these clients. Reviewed project proposal and statement of initiative to determine timeframe, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of large customer projects. Create policies and procedures that address current and evolving client network, security, and storage requirements, and delivering technical solutions

Senior Consultant review project proposal and statement of initiative to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, budget control, and allotment of available resources to various phases of large customer projects. Managed several high level technical and outsourced service groups including security, network, storage and disaster recovery projects, including large storage and Oracle migration project for Financial Institutes. Manage the data center migrations and relocations from between 250 to 2500 servers, storage, network and backup. Managed several high level technical and outsourced service groups including security, network, storage, and disaster recovery projects, including large storage and Oracle migration project for Financial Institutes. Managed and served as primary corporate spokesperson for information management on several high-performance customers. Manage the installation process and services into the IPCC telephony solution for a National Airline Travel system and Major Credit Card company.

Managed companies’ large customer telecom projects, including the installation of hardware and software that connect directly into these customers telephony network. Manage the training processes; review each project proposals to determine time frames and funding limitations. Establishing procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of customer projects.

Primary duties are to assist customers with their security product identification, propose solutions for multiple customer projects. This starts with working with VistaScape’s sales team setting up the initial meeting with the customer and review their appropriate hardware and network enterprise architecture for internal and external security solutions. Manage a team to complete the development, test and deployment of customer security specific requirements including installation of various servers, digital video recorders and sensor appliance integration. Work closely with Sales and Sales Engineering to provide pre-sales support on customer-specific requirements to write detailed statements of work setting customer expectation which includes deployment time and resource cost estimates. Responsible for the full project cycle work as defined in the statement of work including design, development, test and the deployment.

Manage the implementation of Quest Diagnostics Test Order Results On-Line Bridge Software a product that essentially delivered patient information that was easily retrieved from any Internet connection, easily utilized and secured. Managed company’s major southeastern projects that included working with Sales, Development Engineering, IT Operations, and Vendors. Working with Quest Diagnostics phlebotomists to review customers’ connectivity network and provide appropriate network solution for these clients. Trained and required to be current with HIPAA and compliance standards. These clients include patient service centers, physicians’ offices and all major hospitals.

Manage the companies’ technology division, application development and infrastructure in a multi-platform, distributed technology environment. Lead and manage all aspects of the Company's IT systems strategy including e-commerce. Create Business Continuity/DRP Plan, Security Policies, Escalation Procedures, and Internet/External Service Level Agreements

Responsible for telemetry engineering, architectural design and implementation coordination of AT&T Local Network Services (LNS) High Speed Data Management Network. Led the team that evaluated all new technology, designed the system architecture, and implemented the LNS Management Network, Managed TiNet integration team for LNS Asset Recovery and Circuit Migration to reroute and disconnect circuits that were riding on competitors’ networks, this resulted in a savings of $22 million annually completed this project in 8 months utilize MS Project reporting application for executive reviewing and progress report. Directed a $26 million dollar Media One switch integration project where my team was responsible for incorporating 13 switches from multiple cities into AT&T local network. This implementation was responsible for swinging 14,000 T1’s and merging assets from fragmented databases into one, with very high visibility and time constraints.

Directed the Support Center IT team of 5 consultants and 10 employees to provide technical services and supported the guidance in planning and implementation for the companies’ infrastructure. Reviewed vendor service level agreements including RFP and SOW documents. Set corporate project methodology and reporting requirements utilizing MSProject, Remedy, Clarity, and Heat ticket tracking. Utilized previous experience in risk analysis, risk assessment, vendor mitigation, cost estimating and monitoring. Led daily/weekly (CR) change request review and tracked customer deliverables. Reviewed current procurements, network design efforts, dial-up procedures and recommended

Directed and managed the overall and day-to-day business and multiple project teams consisting of up to 10 project managers to deploy 50 or more new products and services, managed the transition and these installations over to KMC Telecom network of $500,000-$2 Million. Reviewed project proposals to determine time frames and funding limitations to analyze the companies EBITDA profitability. Established reporting procedures for weekly management meetings, reviewed staffing requirements, and allotment of available resources to various phases of customer projects.

Team Manager for the Desktop Network Server Support team in the Customer Support Center. Managed a staff of twenty-seven technicians to support High Level multi-vendor customer contracts. Reviewed daily reports to ensure quality and companies commitment toward customer satisfaction, improved customer response time levels to be 28%. I managed this team to work on resolving 90% of all calls answered live within the initial 20 seconds, by setting up a front-line/back-line support team. I Supported Compaq’s nationwide customers with all major operating systems, including Microsoft Exchange servers, Active/Passive Directory Servers, Citrix Servers, UNIX & Linux network systems on Client/Server issues and LAN/WAN, DecNet and Pathworks infrastructure.