Ramon Christopher Gallardo Email & Phone Number

Bacolod, Western Visayas, Ph

Bacolod, Western Visayas, Philippines

As a Talent Development coach/ Talent Team Lead, I bring strategic thinking and a passion for optimizing team performance. With a strong focus on leadership and coaching, I guide and mentor a high-performing team, driving them to achieve their full potential.Key Responsibilities:Lead and Mentor: Inspire, guide, and develop a talented team, fostering a culture of excellence and continuous improvement.Coaching Expertise: Utilize advanced coaching tools and methodologies to support individual and team development, enhancing performance across the board.Performance Management: Oversee and implement performance management systems, such as 360-degree feedback and Management by Objectives (MBO), to align team efforts with organizational goals and drive outstanding results.This role is about unlocking potential, building a strong, engaged team, and ensuring long-term success through effective leadership and coaching strategies.

Bacolod, Western Visayas, Philippines

Team Leader for one of the biggest Concentrix accounts,Booking.com. Responsible for my team's individual agentperformance improvement, team motivation, goal setting, KPImonitoring, PIP management, case management, attendance and lineadherence.

Bacolod, Western Visayas, Philippines

Training Supervisor. Has supervised more than fifteen campaigns. Supervising the execution of New Hire Training, conducts Training Needs Analysis, creating and refining Continuous Learning Mechanisms, and Curriculum Development.

Philippines

Operations Trainer with a strong eight-year track record of New Hire Training facilitation , and Continuous Learning Support for over thirty Campaigns/Programs from different lines of business like Technical Support, Healthcare, Customer Support, Customer Dispute, Dispute Investigations, and Know Your Customer Verification. Skilled in effective Class Facilitation, with high Throughput endorsement and Nesting Quality outcome.

Philippines

Remote

Calling potential home sellers and qualify them if they are interested in selling their property and pass the interested seller with a detailed information to the dispositions manager.

Bacolod, Western Visayas, Philippines

Handling customer concerns via call and chat-line and sometimes email about their cable and internet service. Technical support, sales and billing tasks. My responsibilities include; troubleshooting, internet speed upgrades, bill inquiries, technician deployment scheduling, pitching sales upgrade