Chet A. Email & Phone Number

Spring Hill, Fl, Us

Implementation of usage tracking and in-app Content delivery for SaaS multi-product line. Operationalizing usage data to empower customer success teams and enhance the user experience.Surfacing meaningful data to drive product led growth strategyConsult and collaborate with product teams to increase product engagement, discover performance indicators and develop valuable content to upgrade the customer experience.Awarded Most Valuable Person (MVP) 2023Nominated for… Show more Implementation of usage tracking and in-app Content delivery for SaaS multi-product line. Operationalizing usage data to empower customer success teams and enhance the user experience.Surfacing meaningful data to drive product led growth strategyConsult and collaborate with product teams to increase product engagement, discover performance indicators and develop valuable content to upgrade the customer experience.Awarded Most Valuable Person (MVP) 2023Nominated for Directors Club 2023Hand Selected for Delteks 2024 Cultivating and Advancing Resources to Enable Success (CARES) ProgramAwarded Leaders Choice MVP graduate of CARES program Show less

Newland, North Carolina, United States

Daily planning, organization, supervision and administration of activities on farm estates. Improve operational processes, increase throughput and reduce operational expenses.• Diversified existing output stream, increasing market security and total revenue by 6%• Increase throughput by adding revenue streams increasing estimated revenue by 1MM over 4 years• Modified field management feedback and training increase operational efficiency• Developed asset management, loss… Show more Daily planning, organization, supervision and administration of activities on farm estates. Improve operational processes, increase throughput and reduce operational expenses.• Diversified existing output stream, increasing market security and total revenue by 6%• Increase throughput by adding revenue streams increasing estimated revenue by 1MM over 4 years• Modified field management feedback and training increase operational efficiency• Developed asset management, loss prevention and maintenance schedules to increase reliability and reduce operation expense of repair, rental and/or replacement• Reduction and renegotiation of land lease contracts increasing output efficiency and decreasing capital expense Show less

Build and improve the data landscape through Data Quality including issue identification, analysis, and remediation. Provide technical and operational support to user communities. Perform root cause analysis on system and interface issues.• In addition to the daily support duties, I was able to complete all existing projects, train 2 developers and design level 1-3 support documentation before my contract end date, enabling a comprehensive support model with high service availability… Show more Build and improve the data landscape through Data Quality including issue identification, analysis, and remediation. Provide technical and operational support to user communities. Perform root cause analysis on system and interface issues.• In addition to the daily support duties, I was able to complete all existing projects, train 2 developers and design level 1-3 support documentation before my contract end date, enabling a comprehensive support model with high service availability and prompt resolution of service interruptions. Show less

Sacramento, California Area

Provide technical and operational support to user communities. Maintain stakeholder relationships. Develop SQL data extracts for regulatory uploads. Partner with IT groups in both IT and hospital initiatives. Perform root cause analysis on system and interface issues. Create and maintain hospital surveys and focus studies.• Expanded body of responsibilities:o Developed new data governance support process.o Upskilled and mentored technical and non-technical staff to increase… Show more Provide technical and operational support to user communities. Maintain stakeholder relationships. Develop SQL data extracts for regulatory uploads. Partner with IT groups in both IT and hospital initiatives. Perform root cause analysis on system and interface issues. Create and maintain hospital surveys and focus studies.• Expanded body of responsibilities:o Developed new data governance support process.o Upskilled and mentored technical and non-technical staff to increase scope of department supporto Designed and implemented process to share protected data securely and dependablyo Gathered requirements from stakeholders, develop and deliver data sets through ETL process.o Create and automate data and interface extraction, data syncronization and security auditing through the development of views and stored procedures, leveraging CMD, Powershell and SSIS.• Reduced talent cost and increasing efficiency through automation and process improvemento WPV (Workplace Violence) worklist redesign | Reduce project hours required by 150 hourso Provider data sync | Reduced yearly effort by 2884 hourso Post Coding sync | Reduced yearly effort by 1560 hourso E&M Coding updates | Reduced yearly effort by 2340 hourso Worklist Maintenance | Reduced yearly effort by 260 hours Show less