Chetan Arde Email & Phone Number

Pune, Maharashtra, India

• Working as a Senior Apple Support Engineer Providing hardware and software support for internal MacBook users• Besides providing the first point of contact for support and maintenance of Mac devices, diagnostic devices also isolate system problems and make recommendations for potential solutions.• Tracking and keeping control of all the service tickets for the Apple devices.• Handling a VIP user’s issue in an Indian Institute of Management, like directors, professors, and Head of departments• Managing in the areas of system support, networking, and IT-related infrastructure.• Configuration and troubleshooting of Microsoft O365, along with Outlook setup on a new device.• Installation of all Mac OS versions, Windows 10 and Windows 11, as well as OS-related troubleshooting• Managing One Drive Backup for MacBook users and Windows users.• Encryption on MacBook and Windows systems using Sophos Safeguard.• Update the Classrooms System on the academic application and check OS upgrades.• Installing and configuring network printers and other peripherals and performing basic troubleshooting.

Pune, Maharashtra, India

• Providing Customers Support for Hardware related issues up to latest Apple M2 Chipset Systems• Supporting customers remotely for application & macOS related queries.• Using and Configurating of Apple devices on Apple Configurator Tool.• Providing remotely support for macOS and applications troubleshooting.• Providing Extensive support in emergency to corporate users.• Take ownership of customers issues and follow problems through to resolution.• Resolving Technical queries also Handling Escalations of the customers• Working with Apple GSX tools & Create Repair for part Replacement also taking follow-up for Solutions.• Maintain accurate records and documents all customer service activities and discussions.• Responsible for all Apple products (MacBook, iMac and iPhone) Related any hardware & software issue Handling.• Taking online support with Customer regarding Apple product related issue.• Support ON SITE call for Troubleshooting Hardware and OS related issues.

Pune, Maharashtra, India

• Supporting customers device hardware issues and providing solutions.• Resolving a Technical queries of the customer’s issue.• Access Service Statistics and prepare detailed reports on your findings.• Working with apple GSX tools & logging the Call.• Helping users for taking date backup & restore into new product.• Installation of Windows OS using Bootcamp on Mac• Online Chatting with apple regarding Customers apple product related issue• To give Training of Mac OS and how to use Apple products to customer.• Managing operation for making Apple Premium Service Provider Qualified services.• Handling Call log and inventory of the Apple service devices.• Successfully maintained the CSAT at more than 90% and ensured service delivery as per TAT.• Keep proper records and documents for customer service and taking feedback & appreciations.

Pune, Maharashtra, India

• Formatting and Installation Operating System and related Software, MS office, adobe reader, WinZip, antivirus etc.• Troubleshooting of LAN and Wi-Fi Connectivity problem.• Assembling and dissembling of Computer & Installation of Hardware and Peripherals.• Network basic level troubleshooting i.e., network issues in PC, LAN cable testing and crimping• Printer configuration & troubleshooting.• Troubleshooting Windows Operating System related issue.• Helping users to transfer Data one system to another system.