Working as Senior Talent Acquisition Consultant - Industrial and Information Technology.

HR Shared Services - Leave of Absence UK

As HR Facilitator:* Spearheaded the learning and development, recruitment process, grievance handling, invoicing process and performance evaluation activities of the entire team during my tenure.As QA Lead:* Lead as well as an individual contributor; mentoring the bot development team. Was responsible for the automation of business-critical processes within retail banking using BluePrism - RPA.* Successfully led teams of various sizes to complete QA functional validations of digital banking modules (Online Banking, Mobile Banking, Branch / Teller apps) for one of America's oldest and largest Bank.* Responsible for validation of the Liquidity Management and Core Banking modules of industry-leading Banking product- Finacle. These were effective fund management solutions for a leading Singapore Bank.* Donned the role of Infosys representative with complete accountability for meticulous customer interactions and coordination with internal business entities; for an external ESCROW verification project.Achievements:* RPA implementation contributed to the achievement of a 90% rating in the Engagement Level Feedback - Customer Satisfaction survey at the unit level.* Achieved reduction in Cost of Rework by 75% through continuous improvement, mentoring, building internal competency, and strict schedule adherence.* Devising Process Maturity steps to achieve an 85% reduction in issue resolution turnaround time, thereby significantly increasing the Operational Efficiency Index of the whole Delivery Unit.