Results-oriented multi-faceted ITES Operation professional with proven ability to innovate and implement procedures & processes that result in Operational Excellence and improved Business Satisfaction; strategic thinker with strong analytical skills and an ability to envision long-term business growth opportunities and develop strategies for improvement. Comprehensive work experience and effective in developing high-performing teams to achieve business goals.o 24 plus years of experience in ITES Operationso Exposure to Customer Service and Technical Support with end-to-end ‘Operations Management’ and ‘Vendor Management' experienceCore competencies: Support Center Operations Management • Stakeholder Management • Customer Centric Approach • People & Process Management • Analytical Skills • Resource Planning & Management • Budget Planning & OPEX Control • Migration/Onshore Assignment • Project Planning & Implementation • Contract & Change Management