Chetan Kumar Email & Phone Number

India

Domain: Backup and Storage Management.Customer: UTC (United Technologies Corporation).Designation: Professional 2 System Administrator.Applications/tools/technology: EMC DMX 4, VMAX, VNX,VNX2, EMC Unity, HP3PAR, HPEVA,DELL EqualLogic, Brocade Switch Administration, Windows 2003/8/12/16, DataDomain DD4200, DD880. Network Security tools Nessus Vulnerability Scanner, Rapid 7Roles & Responsibilities:- 1) Executing initial setup on Unity, VNX1 VNX2, VNXe & Brocade Switches.2) Storage provisioning (LUN Provisioning), Storage Pool management & monitoring alerts for Pool Utilization & any hardware failures.3) Complying with UTC specific policies:- Changing user credentials every 90 days, enforcing "ISO 27001 control A.8.3.2 Disposal of media security control".4) Troubleshooting Fiber channel SAN Switches for connectivity, performance & zoning issues5) Hands on experience in installing required host based utilities & troubleshooting windows host connectivity and storage provisioning issues.6) Reclaiming orphaned LUN's, Ports and de-commissioning Storage arrays via approved Changes with appropriate documentation.7) Creating Datasets for storage arrays, FC Switches, Servers in NetApp Oncommand Insight tool for Inventory, Capacity & Performance management.8) Well versed with EMC best practice guides, has done Performance analysis on multiple occasions for many of our customer’s storage arrays and provided solution for best performance.9) Performing Firmware code upgrades for Storage Array’s & Brocade Switches.10) Partnering with the Cyber Security Risk and Compliance team to ensure appropriate handling of data storage and resolution of audit findings.11)Liaising with OEM vendors, suppliers, service providers and external resources to adhere to process & product maintenance.12) Documenting all the Changes/Incidents/RCA/Firmware Upgrades religiously to comply with ITIL framework.

Bengaluru, Karnataka, India

Customer: EMCDesignation: Project Engineer Storage Services OperationsApplications/tools/technology: EMC CLARiiON, Celera & Brocade Switch Administration, Windows 2003/8/12, Linux, Solaris.Supporting EMC Clariion products 24/7 by handling all priority tickets which includes Data Loss & Data Unavailability issues.• Collecting Storage Processor logs and reviewing them to check for issues on the array• Gathering Host environment issues using EMC Reports and EMCGrab to resolve host related issues on the San network.• Creating RAID groups, binding LUNs, creating Meta LUNs, creating Storage Groups, registering hosts, zoning, PowerPath, NaviAgent, and NaviCLI.• Providing support to EMC Customer Engineers onsite during installation and various maintenance activities.• Strong skills in resolving the incidents, issues raised by the customer/business user within stipulated/defined SLA timelines.• Administer and implement security processes and procedures.WIPRO BPOCustomer:- Hewlett PackardRole;- Technical Support EngineerResponsibilities:- Providing Technical Support to end user's using HP Desktop, Laptops & Printers via Phone/Email & Chat medium.• Addressing technical issues per stipulated AHT (Average Handling Time) metrics to drive resolution & pleasant customer experience.• Install, configure and troubleshoot hardware, including desktops, laptops, and peripheral equipment.• Implement software packages, including operating systems, system releases and desktop software.• Educate users on new services and proprietary tools for efficient management of devices.

Master Of Information Security & Management, Security System Installation, Repair, And Inspection Technology/Technician

Bacherlor Of Computer Application, Computer And Information Sciences And Support Services