Chetan Kumar Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Install new Virtual machines as needed for Superna products, Simulators, or other components needed for the training lab (DNS, AD, Windows desktops, and servers)Maintain the hands-on training lab for all productsDevelop new labs and instructions for students

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

• Collaborated with vendors and developers to resolve complex technical issuesand recurrent faults.
• Replied to customer queries via email, messaging systems, and support ticketplatforms.
• Provided support for Email, Internet, firewall, cable, printers, self-installation ofrouters, mobile applications, NOC and booked service calls when necessary.
• Explained technology-related details in easy-to-understand terms to individualsfrom different backgrounds and in various job… Show more
• Explained technology-related details in easy-to-understand terms to individualsfrom different backgrounds and in various job positions. Show less

Ottawa, Ontario, Canada

• Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feed.
• Wrote detailed reports on property damage, theft, the presence of unauthorized persons, and unusual incidences.
• Secured personal and company goods against robbery, vandalism, and illegal entry.
• Identified violators and escorted… Show more
• Identified violators and escorted departing personnel to guard against theft of property Show less

Ottawa, Ontario, Canada

• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Educated customers on promotions to enhance sales.
• Boosted sales revenue by skillfully promoting diverse membership card options.

Chandigarh, India

• Removed malware, ransomware, and other threatsfrom almost 10 - 20 laptops and desktop systems.
• Brokedown and evaluated user problems, using testscripts, personal expertise, and probing questions.
• Patched software and installed new versions toeliminate security problems and protect data.
• Conducted security assessments and maderecommendations for disaster recovery, remoteaccess, network appliances,