Chetan Paliwal Email & Phone Number

Pune, Mh, In

Mumbai, Maharashtra, India

• Identify scope, plan, and run implementation projects for the smooth functioning of the TripActions’s process• Conduct process documentation as per ISO standards• Responsible for monitoring TripActions (TMC) expenses, travel management, and documentprocess updates if any• Planning & managing workflow (for ongoing and ad-hoc assignments), turn-around time,SLAs, and productivity• Accountable for end-to-end project execution of client implementation projectsWorking on the product & helping the team to achieve deadlines. Provide timely reports,updates, and system entries as required by the internal and external management.• Understand and abide by the importance of discipline, punctuality & protocol• Act as processing implementation advisor, to customers’ processing support staff.• Understanding customer needs and implementing activities to deliver the desired results• Conduct root cause analysis for process improvements• Guide customers/clients through applicable WNS/TripActions processing rules, specificati

New Delhi, Delhi, India

Excited for new beginning!

Pune, Maharashtra

Key Responsibilities: • During the tenure serviced other key clients on need basis - John Deere, Macquarie, Thomson Reuters, Visa International, Standard Chartered Bank and few others. • Be the first point of contact for client. • Dedicated to managing the VIP portfolio that requires high service delivery with accuracy,swiftness and customer centric approach. • Maintain healthy relations with suppliers to secure inventory during crisis. • Daily tracking of client who travel across the globe (Banned countries, High Risk countries) • Team's leave management • Skill based allocation of tasks within the team • Managing team's shift coverage • Identified to service and cater to J.P. Morgan Chase – a premium client of CWT Pune • Key responsibility as a travel consultant was to make sure that Compliance and CWT standard operating processes are adhered to. • Offer cost effective and logical itineraries on Galileo, Amadeus • Catered to Business visa requirements for over 20+ countries and transit visas. • Maintained a consistent Quality Score Card of 98% with NIL financial / fatal errors. • NIL Agency debit memos during the tenure. • Mentored over 15 new joiners and handheld them on production floor. • Performed tasks under the supervision on reporting manager to better productivity and efficiency of the team through Daily Agent Productivity reports and account dashboards.

Bachelor Of Business Administration (B.B.A.), Accounting And Finance, First Class

Travel Professional Programme, Tourism And Travel Services Management, A