Chetan Parashar Email & Phone Number

Calgary, Alberta, Canada

As a seasoned Customer Service manager, I excel at optimizing operational efficiency, improving client relationships, providing superior client services, enhancing team performance, and achieving business goals. As a client service manager, I act as a point of contact between the client and the organization. I ensure that client and customer queries are.

• About TMP:Since 1986, TMP Direct has been helping companies transform their customer experience (Cx) through its innovative solutions. With its Global Services Delivery, TMP offers a range of self-help, assisted.
• Devising new marketing strategies and approach to increase the reach of the company offering.
• Using various marketing tools to reach out to new clients and prospects.
• Providing customized KPO/BPO solutions to both existing and new B2B clients.
• Pitching of our services to the prospective clients.
• Supporting clients with managing their back office operations.

Chandigarh, India

• Studying different kinds of investment products (Like Mutual funds, FDs, Stocks and other investment options) and choosing the most suitable to enter or exit basis some parameters at given point in time.
• Increasing the earnings of the company from the investments.
• Evaluating and Exiting risky investment options if needed
• Meeting with different agencies/vendors or promoters regarding various investment options.
• Period review of various financial service providers.
• Presenting the management with detailed review of the investments and returns.

Chandigarh, India

• Providing consultancy to corporates to improve the processes
• Identifying the improvement areas in terms of process changes, team management and expense management and many other.
• Helped management in taking critical steps with the help of detailed insights and study.
• Training corporate employees, students and individuals on soft skills, life skills, personality enhancement, man management and other related topics through counselling and advising.
• Designing, developing, and delivering training.
• Sharing feedback with the management as per their requirements.

Calgary, Alberta, Canada

• Taking a proactive approach to discovering our customer needs, listening to understand what they are asking for
• Educating the customers, providing relevant insights and expert advice
• Building customer’s plans using a holistic approach to help them achieve their goals
• Nurturing strong, long-standing relationships
• Developing, retaining and growing the branch business by delivering against individuals and team sales goals that support a positive customer experience
• On job learning about the company policies and processes.

Calgary, Alberta, Canada

- Serving the customers- Acting as a cashier and custodian of the store- Responsible for maintenance and upkeep of the store and the Gas station.- Upselling and cross selling- Ensuring that all the procedures and policies are followed while attending the customer

Chandigarh Area, India

DNA Advisors LLP is a consultancy firm, providing consultancy services for various Business Merger and Acquisition needs. In my present capacity as the Co-Founder and Director of DNA Advisors LLP, I am taking care of Merger and Acquisition business needs of the clients. My key responsibilities and areas of activities were:* Scouting for Clients (business.

Chandigarh Area, India

In this role I was a freelance trainer and conducted sessions across the country for training employees, students and individuals.The following were duties performed by me:* Training corporate employees, students and individuals on soft skills, life skills, personality enhancement, man management and other related topics through counselling and advising.*.

Karnal

In my role as Cluster Business Leader (CBL), I was handling 5 Branches in the Cluster and was responsible for:* Providing leadership, training, supervision and mentorship to the branches.* Ensuring superior customer service delivery to the customers at the branches of the cluster. * Achieving the cluster sales goals through new business sales, referrals.

Chandigarh And Derabassi, India

I worked as Branch Business Leaders in Sector 35 Chandigarh ( Dec 2012 to June 2014) and Derabassi, Punjab, India ( June 2010 to Dec 2012).The key responsibilities I played during my term as the Branch Business Leader are as follows:* Providing leadership, training, supervision and mentorship to the team by undertaking necessary initiatives to meet the.

Chandigarh, Mohali And Baddi

I worked as BSDL with various Yes Bank branches (Baddi, Mohali and Chandigarh). My key responsibilities were as follows: * Accountable for adherence to the Audit, Compliance and Service guidelines.* Keeping a check on regulatory and statutory notices and acting in consonance with them. * Liaison with the various Regulatory bodies for various policy.

Panchkula

* Instrumental in achieving the sales target.* Handling Key relationships.* Responsible for cross selling various Financial Products to the customers.* Accountable for performing various operational tasks of the Bank. * Coordinating audit activities of the Bank at branch level.

Punjab

* Accountable for handling the VVIP/ High Networth Individual (HNI’s) customers throughout Punjab as a Relationship Manager. * Distinction of functioning as a single point of contact between VVIPs, HNI’s and the organisation.* Instrumental in cross selling various Value added Services/Products to the customers.* Responsible for keeping the churn percentage.

Panchkula

* Accountable for performing various operational tasks of the Bank. * Responsible for providing service to both Trade Finance and Current Account Products customers of the Bank.* Coordinating concurrent and internal auditors to resolve audit queries.* Instrumental in achieving the sales target.

Master'S Degree, Computer Applications

Post Graduate Diploma In Business Administration, Business Administration

Area of specialization : Marketing Management.

Bachelor Of Computer Application, Computer Science