Chetan Saroop Devgan Email & Phone Number

Wellington, Nz

Wellington, Wellington Region, New Zealand

Services include Technology Services, Customer Services, Project and Programme Services, Internal Audit, and ICT Transformation.Responsibilities: Creating and maintaining Active Directory and Microsoft Azure AD user account services. User groups and policies creation and troubleshooting. Appropriate and timely communication with Customers, Support teams and all other key stakeholders is delivered as per the documented Incident, Major Incident and Service Request management procedures. All Incoming Incidents and Service Requests are logged into the Cherwell (Service Management tool). Major Incidents are managed correctly and efficiently. The call is managed through the incident and request life cycle, including customer verification and closure, once resolved or completed. Identification of improvement areas (people and process) and communicates to the Service Desk Leadership team. Provide training and coaching to Service Desk Analysts. Communicating details of the Severity 1 Incident and subsequent updates to the Customer and Datacom Management. Adhering to the requirements of the Customer contract regarding SLA’s and notifications. Creating and Maintaining PIR’s/RCA’s within the SLA. Identifying and classifying problems and their root causes. Managing and providing reporting to relevant stakeholders highlighting service metrics. Documenting and managing all recommendations provided in the Severity 1 Incident Reports. Ensuring that the work logs, of all Severity 1 Incidents are updated with its progress. Ensuring Quality Assurance on all Reports to the Customer and the Business. Consistently applying Datacom operating systems, methodologies, policies and procedures. Engaging and maintaining effective working relationships with peer group and key internal stakeholders.

Wellington Region, New Zealand

Services include Technology Services, Customer Services, Project and Programme Services, Internal Audit, and ICT Transformation.Responsibilities: Creating and maintaining Active Directory and Microsoft Azure AD user account services. User groups and policies creation and troubleshooting. Appropriate and timely communication with Customers, Support teams and all other key stakeholders is delivered as per the documented Incident, Major Incident and Service Request management procedures. All Incoming Incidents and Service Requests are logged into the Cherwell (Service Management tool). Major Incidents are managed correctly and efficiently. The call is managed through the incident and request life cycle, including customer verification and closure, once resolved or completed. Identification of improvement areas (people and process) and communicates to the Service Desk Leadership team. Provide training and coaching to Service Desk Analysts. Communicating details of the Severity 1 Incident and subsequent updates to the Customer and Datacom Management. Adhering to the requirements of the Customer contract regarding SLA’s and notifications. Creating and Maintaining PIR’s/RCA’s within the SLA. Identifying and classifying problems and their root causes. Managing and providing reporting to relevant stakeholders highlighting service metrics. Documenting and managing all recommendations provided in the Severity 1 Incident Reports. Ensuring that the work logs, of all Severity 1 Incidents are updated with its progress. Ensuring Quality Assurance on all Reports to the Customer and the Business. Consistently applying Datacom operating systems, methodologies, policies and procedures. Engaging and maintaining effective working relationships with peer group and key internal stakeholders.

Wellington, Wellington Region, New Zealand

Service Delivery · Microsoft Endpoint Configuration Manager · Windows Server · Powershell · Microsoft Azure · Attention to Detail · Organization Skills · IT Service Management · Customer Satisfaction · Technical Advisory · Remote User Support · Documentation · Active Directory · Operating Systems · Mentoring · Office 365 · IT Operations · Interpersonal Skills · Knowledge Sharing · Microsoft Servers · Datacom · Analytical Skills · Technical Support · Service Desk · Problem Solving · Presentations · Incident Management · IT Escalation · Communication

New Zealand

Subcontracted to Ventia/Visionstream for SDU provisioning services.Hiring and Training new employees.Liasing with Despatch team for any plans or singing off the jobs.Configuration and programming of Optical Network Terminal.Installation of handling issues regarding LAN, WAN, Router and Internet application operations.Troubleshooting of systems and resolving the issue.Configuration and programming of Optical Network Terminal.Monitoring devices and check their functionality using Techmate.Making plans and designs to explain the scope of works to the end user.

Wellington, Wellington Region, New Zealand

Working in provisiong SDU, MDU & ROW for both Visionstream and UCGTraining new employees and resolving any faults.Installing cabinets, Flash 9, RU's in cabinets.Configuration and programming of Optical Network Terminal.Monitoring devices and check their functionality using Techmate.Installation of handling issues regarding LAN, WAN, Router and Internet application operations.Troubleshooting of systems and resolving the issue.Delivering best possible services to the client as per their requirements.Resolving Technical issues related to Desktop and Application.Detecting, diagnosing and providing the best solutions for the fault

Amritsar Area, India

Develop and implement innovative instructional methods. Develop professional logistics to improvise student performance .Guide, lead and mentor students in research projects.Evaluate, monitor and mentor student academic progress.Create, innovate and implement career-enhancement programs and activities.Supervise and support teaching assistants.Participate in departmental and college activities.Serve and support functional activities of departmental committees.Assess, review and evaluate student activities and progress.Assist and support senior professors in their day-to-day tasks and functions.

Diploma In Computing Level 7, System, Networking, And Lan/Wan Management/Manager, A++

Bachelor Of Technology - Btech, Electronics And Communications Engineering, A++