• Operations & Quality Management• Large Enterprise Corporate Sales• Enterprise, Managed & Serviced Office Management• Litigation Dispute Handling• Sales Funnel Management• Cash Flow Forecasting• Client Relations & Retention• Planning & Budgeting • Delivery Management• Project Management• Facility Management• People Management• Process Management• Training & Development• Leadership Skills• Cost Analysis with Standards

• Managing four business centres in Delhi NCR • Assist upper management in decisions for expansion.• Prospecting to generate leads through local companies, partnerships, brokers & IPCs• Driving strict adherence to set SLAs in line with VBC Standard Operating Procedures• Ensuring prompt & effective resolution of clients’… Show more • Managing four business centres in Delhi NCR • Assist upper management in decisions for expansion.• Prospecting to generate leads through local companies, partnerships, brokers & IPCs• Driving strict adherence to set SLAs in line with VBC Standard Operating Procedures• Ensuring prompt & effective resolution of clients’ concerns and queries; identifying ways of improvement in the process of serving clients; improving operational efficiency by working in close coordination with different departments• Facilitating implementation of all finance procedures, forecasting budget for the financial year, and ensuring that all expenses are met as per allotted budget; ensuring accurate billing for License Fees Show less

• Managed one Business Centre on M.G. Road Gurgaon.• Drive and maximize service revenue through up-selling of variable services to new and existing customers.• Increasing awareness of team members about their KRAs and the level of performance expected out of them• Conducting Training for Team members and the PAN India team on various topics to help them increase productivity

• Handled a Project: Lenovo Route Training Program.• Handling a team of Route Trainers & A.M. training conducting training for ISDs, ASOs, Channel Partners, and National Distributors Pan India on Lenovo PC & TAB Product line.• Track closely the sales targets assigned to Route trainers to have them inclined toward sales.• Responsible for updating clients with weekly Lenovo Training Report and Sales Dashboard.• To analyze Lenovo competitors' Product lines and Market share and… Show more • Handled a Project: Lenovo Route Training Program.• Handling a team of Route Trainers & A.M. training conducting training for ISDs, ASOs, Channel Partners, and National Distributors Pan India on Lenovo PC & TAB Product line.• Track closely the sales targets assigned to Route trainers to have them inclined toward sales.• Responsible for updating clients with weekly Lenovo Training Report and Sales Dashboard.• To analyze Lenovo competitors' Product lines and Market share and update clients on the opportunity areas for an increase in overall Lenovo sales.• To maintain relations with all stakeholders and expand business opportunities. Show less

• Being part of the Large Enterprise Accounts (LE) team for the Indian market I am responsible for retaining and developing Aditya Birla Group (Pan India) by providing end-to-end solutions and building strong relationships with the Mid-Level Management and C-Level Executives along with their cross functions.• Successfully achieved quarterly sales targets with annual revenue of $6 Million and now grown to $10 Million annually.• Responsible for analyzing customers' IT pain points… Show more • Being part of the Large Enterprise Accounts (LE) team for the Indian market I am responsible for retaining and developing Aditya Birla Group (Pan India) by providing end-to-end solutions and building strong relationships with the Mid-Level Management and C-Level Executives along with their cross functions.• Successfully achieved quarterly sales targets with annual revenue of $6 Million and now grown to $10 Million annually.• Responsible for analyzing customers' IT pain points, proposing/suggesting appropriate open solution architecture, and cost-effective benefits design for their organization.• Regular funnel update in the customer relationship management tool (SFDC).• Maintain and expand strong Business Relationships with key decision makers, including Business Owners, IT Engineers, Production, Logistics, Sales Operations, and Maintenance Managers.• Handle all aspects of sales negotiations, agreement terms, and order fulfilment and ensure immediate resolution to problems concerning product quality and delivery delays.• Responsible for building a successful business by communicating and networking with the clients and also negotiating terms, closing sales, and writing contracts.• Responsible for the development of business opportunities and expansion of the product at the Corporate Account Level.• Analyse multiple market factors to both anticipate and identify customer’s problems & needs. To engage cross-functional resources regardless of geographic location, to achieve goals and meet customer’s needs. • Responsible for fixing meetings with clients, going to the client's place for further discussion if required, and inspecting the location of the client.• Enabling the client to win tenders with the best solution offering/services and implementations. Show less

• Handled four teams (60 members) meeting all Margin (MPC), CRW, FCR, and Outage / Productivity, ensuring that Business SLA was met. • Help Business drive Revenue/Margin targets.• Working with Businesses to continuously reduce the Cost of Dissatisfaction (Refunds).• Conducting random audits to check for adherence to business controls.• Motivating and creating a WIN situation for team members and organizations which helps in high performance and meeting individual… Show more • Handled four teams (60 members) meeting all Margin (MPC), CRW, FCR, and Outage / Productivity, ensuring that Business SLA was met. • Help Business drive Revenue/Margin targets.• Working with Businesses to continuously reduce the Cost of Dissatisfaction (Refunds).• Conducting random audits to check for adherence to business controls.• Motivating and creating a WIN situation for team members and organizations which helps in high performance and meeting individual goals.• People Pillar Activities - Assist management with career development activities Subject Matter Experts, including performance management, feedback, and training. Map IDP to career aspirations to draw a road map for overall people development.• Focus on outliers with regular and meaningful data sharing, constant monitoring, and improvement in desired metrics.• Engage staff on 4 P & I Model – People, Productivity, Processes, Performance & Innovation• Continue creating the dashboards to see where my team and the team members stand Wow.• Arranging specific trainings for specific business needs.• Working closely with Product / Tool improvement teams for process improvement.• Participate in new initiatives/rollouts on the floor.• Building brand focus in conjunction with operational requirements.• Various Queue Handling Experience: Multiple medium exposures in the contact centre – Inbound/Outbound/Back-end/ Outbound processes include Technical Support Hardware & Software for IT Digital product ranges(desktop/laptop/tablets), Customer Care Support(Laptop/Desktop) – Order status, refunds, ownership transfer Inside Sales Engine (Warranty and System Software peripherals Sales), a) Box Selling/Systems Sales/Peripherals & Software Application through lead generation; b) Warranty Sales, OOW/EWS / Systems and peripherals/ Premium Warranties through leads from the analytics team.• Attended workshop for Team Manager Academy and worked on the project assigned. Show less

• Customer Support Executive (Incident Manager) – Aviva Motor Claims from Dec 2005 to April 2007• Was handling AVIVA Motor claims for first and third parties.• Investigate the entire incident and settle claims between both parties.• Got Quality CHAMP award for 3 consecutive quarters.