Chetan Agarwal Email & Phone Number

Gurugram, HR, IN

Gurugram, Haryana, India

Gurgaon, India

• Operations & Quality Management
• Large Enterprise Corporate Sales
• Enterprise, Managed & Serviced Office Management
• Litigation Dispute Handling
• Sales Funnel Management
• Cash Flow Forecasting

Gurugram, Haryana, India

• Managing four business centres in Delhi NCR
• Assist upper management in decisions for expansion.
• Prospecting to generate leads through local companies, partnerships, brokers & IPCs
• Driving strict adherence to set SLAs in line with VBC Standard Operating Procedures
• Ensuring prompt & effective resolution of clients’… Show more
• Ensuring prompt & effective resolution of clients’ concerns and queries; identifying ways of improvement in the process of serving clients; improving operational efficiency by working in close coordination with.

Gurugram, Haryana, India

• Managed one Business Centre on M.G. Road Gurgaon.
• Drive and maximize service revenue through up-selling of variable services to new and existing customers.
• Increasing awareness of team members about their KRAs and the level of performance expected out of them
• Conducting Training for Team members and the PAN India team on various topics to help them increase productivity

Noida Area, India

• Handled a Project: Lenovo Route Training Program.
• Handling a team of Route Trainers & A.M. training conducting training for ISDs, ASOs, Channel Partners, and National Distributors Pan India on Lenovo PC & TAB Product line.
• Track closely the sales targets assigned to Route trainers to have them inclined toward sales.
• Responsible for updating clients with weekly Lenovo Training Report and Sales Dashboard.
• To analyze Lenovo competitors' Product lines and Market share and… Show more
• To analyze Lenovo competitors' Product lines and Market share and update clients on the opportunity areas for an increase in overall Lenovo sales.

Bengaluru, Karnataka, India

• Being part of the Large Enterprise Accounts (LE) team for the Indian market I am responsible for retaining and developing Aditya Birla Group (Pan India) by providing end-to-end solutions and building strong.
• Successfully achieved quarterly sales targets with annual revenue of $6 Million and now grown to $10 Million annually.
• Responsible for analyzing customers' IT pain points… Show more
• Responsible for analyzing customers' IT pain points, proposing/suggesting appropriate open solution architecture, and cost-effective benefits design for their organization.
• Regular funnel update in the customer relationship management tool (SFDC).
• Maintain and expand strong Business Relationships with key decision makers, including Business Owners, IT Engineers, Production, Logistics, Sales Operations, and Maintenance Managers.

Gurugram, Haryana, India

• Handled four teams (60 members) meeting all Margin (MPC), CRW, FCR, and Outage / Productivity, ensuring that Business SLA was met.
• Help Business drive Revenue/Margin targets.
• Working with Businesses to continuously reduce the Cost of Dissatisfaction (Refunds).
• Conducting random audits to check for adherence to business controls.
• Motivating and creating a WIN situation for team members and organizations which helps in high performance and meeting individual… Show more
• Motivating and creating a WIN situation for team members and organizations which helps in high performance and meeting individual goals.

Noida Area, India

• Customer Support Executive (Incident Manager) – Aviva Motor Claims from Dec 2005 to April 2007
• Was handling AVIVA Motor claims for first and third parties.
• Investigate the entire incident and settle claims between both parties.
• Got Quality CHAMP award for 3 consecutive quarters.