More then 10 year’s expiration in the field of Information Technology with different domain like Bank, Automobile, Non-profit organization, life insurance, Contact Centre.TECHNICAL SKILLS:• Troubleshooting and maintenance related to system, server, network and peripherals.• L1 knowledge of switching and routing, VMWare, Hyper-V.• L1 Knowledge of CISCO Voice solution. • Installation and configuration of software on Windows environment, Mac.• Windows Operating System -Win98, XP, windows 7, 8.1, 10, Windows Server OS.• Server Roles - File , Print, DHCP, ADDC, Application.• Familiar with Server Client network, network connectivity, domain, Direct Access. • Mail client installation and configuration: Outlook Express, MS Outlook and Lotus Notes.• Anti-Virus software: Symantec, MacAfee, Quick Hill etc.• Remote tools : Net Meeting, Windows Remote, VNC, Team Viewer• Familiar with ticket tool like HP Open View, Manage Engine • Able to create technical document like installation and configuration process etc• Familiar with Video Conference Device ( Polycom)..• Familiar with security systems CCTV, Bio matrix access control system.• Able to under IT policy and maintain.• Microsoft Office 365 product.