Chetan Chandratre Email & Phone Number

Welland, On, Ca

Niagara Falls, Ontario, Canada

· First contact for all customers, vendors, and community groups regarding various operations within the culture division like rental bookings, event day logistics, farmers market, supper market, public and private events, etc.· Developing procedures for a simple, streamlined, and seamless rental experience for customers by researching industry standards, reviewing and analyzing data, identifying trends, needs, expectations, and finding solutions.· Creating guidelines and training staff for efficiently managing customer relationship during the booking process, site tours, vendor interactions and compliance, as well as ensuring attentive service in the giftshop, farmers’ market, supper market, cultural programs, recreational events, rental public events, and beverage operations.· Cultivating strong partnerships with event support staff, media, communications division, and the local Business Improvement Area (BIA) to enhance the overall customer experience and community engagement.

Niagara-On-The-Lake, Ontario, Canada

Businesses include Niagara College Teaching Winery, Brewery, and Distillery· Lead complete flow of operations for customer service, hospitality, retail, and onsite/offsite events for a portfolio of over eight product lines across four production brands, and several engaging experiences.· Developed strategies and processes to engage and sustainably grow company’s CRM and social media base of over 11,000 followers, 4,000 subscribers and 1,800 buyers, as well as established best practices and guidelines to consistently create, collect, curate, and publish informational and promotional content for all groups.· Created and executed plans for selecting, training, mentoring, and motivating a team of over fifteen permanent and seasonal employees to deliver exceptional customer satisfaction, cultivate brand loyalty, and maintain high service standards while monitoring budget compliances, increasing revenue, and boosting profitability.· Ensured timely and effective communication with customers, teams, and other stakeholders regarding various events, operational issues, resolutions, process improvements, policy updates, licenses, permits, compliance, etc.· Assisted in purchasing, warehousing and logistics, production planning, accounting, financial reporting, product inventory management, preparing and monitoring compliance of annual budgets, and more.

Niagara On The Lake, Ontario

Businesses include Niagara College Teaching Winery, Brewery, and Distillery· Planned, developed, promoted, and executed all internal customer experiences, as well as rental events.· Assisted in maintaining the company website, e-commerce, mailing lists, and social media channels.

Niagara On The Lake, Ontario, Canada

Businesses include Niagara College Teaching Winery, Brewery, and Distillery· Delivered professional customer service by providing information and recommendations for suitable products and experiences, conducted entertaining and informative tours, events and experiences, processed sales.

Vineland (Niagara), Ontario, Canada

· Provided professional customer service by consulting customers regarding tastings, food and beverage service, purchases as well as conducting entertaining and informative tours, events and experiences.

Niagara On The Lake, Ontario, Canada

· Guided prospective and current students by providing information about the college campus, programs, procedures, facilities, departments, and services in-person, online, and over the phone.· Supported in conducting engaging campus recruitment events and informative campus tours.

Pune, Mh India

· Planned, executed, and managed several contracts profitably for corporate and private events, marketing initiatives, building interior projects, facility maintenance, sourcing and trading various materials and services.

Pune, Mh India

· Recruited, trained, supervised, and recognized all the full-time and temporary employees and interns.· Monitored attendance, discipline, dress code, legal compliance and assisted in payroll management.· Coordinated all facilities, projects, customer engagement and supervised administrative activities for two office locations.

Pune, Mh India

· Coordinated day-to-day activities for planning and executing 3000 meals served daily at five locations.· Developed standard operating procedures and created strategies for sustainable business growth.

Pune, Mh India

· Developed standard operating procedures and created strategies for sustainable business growth.· Trained and supervised all staff for day-to-day operations of the business.

Greenwich, Connecticut Usa

· Trained in all front-of-the-house departments and kitchen operations of all restaurants at the club.

Naples, Florida Usa

· Trained in all front-of-the-house departments and kitchen operations of all restaurants at the club.

Mumbai, Maharashtra, India

· Received in-depth training in all areas of hotel operations like front office, reservations, food and beverage, events, banquets, housekeeping, food production, administration, etc.

Pune, Maharashtra, India

· Trained and worked in various departments of the hotel like events, customer service, food and beverage.

Post Graduate Certificate, Wine Business Management, Honor Roll

Trained in: Special Events, Retail, Sales, Marketing, Project management, Finance, Logistics, Winemaking, Vineyard management, and Human.

Post Graduate Certificate, Hospitality And Tourism Management, Honor Roll

Trained in: Strategic Leadership, Revenue management, Special Events, Food and Beverage operations and service management, Human.

Bachelor’S Degree, Hotel Management And Catering Technology, First Class With Distinction

Trained in: Event management, Catering Operations, Food and Beverage production and service, Hotel and Restaurant Management, Human.