• Strategic Supervision: Monitored 150,000+ trade transactions monthly, analyzing performance, error rates, TAT, and customer satisfaction. Leveraged Data Analytics to drive insights and improve operational efficiency.• Program Management: Led product-line programs, improving TAT from 67% to 77% through Project Management principles.• Continuous Enhancement: Improved processes with Excel, reducing outward remittance rejections from 26% to 10%, and enhancing bank guarantee processing.• Operational Proficiency: Conducted branch visits to address bottlenecks, improving TAT and rejection rates by 30% for 75% of underperforming branches, using Wireframing and Prototyping.• Customer Issue Resolution: Resolved 90+ trade complaints monthly, utilizing Finacle CRM and customer relationship management practices, optimizing issue resolution with UAT, and enhancing SaaS digital experiences.• Digital Product Strategy: Spearheaded initiatives to optimize digital trade platforms, leading to a 20% increase in user adoption and a 15% reduction in processing time for key transactions.

Yoddhas, founded in 2014 by Rahul Yadav, a SIMS alumnus and cancer survivor, is a non-governmental organization supporting cancer patients. Yoddhas provides resources on treatment, hospitals, nutrition, alternative therapies, and emotional support for patients and families.At SIMS, we organize cancer awareness events, hospital visits, and activities like greeting card competitions to uplift patients. In our flagship event, Pinkathon, we raise awareness with informational stalls. Recent CSR initiatives include "Rangon ki Goonj" (awareness), "Yoga with Yoddhas" (wellness), "Khushi" (greeting cards), and "Prerna" (awareness talks). Members receive a UNESCO-certified appreciation certificate at the end of their tenure.

- Coordinated with a team of 6 management trainees to identify potential customer bases, conducting market analysis to inform business strategies while demonstrating proficiency in creating and delivering impactful presentations.- Developed 2 promotional videos and executed effective marketing techniques for increasing brand visibility and customeracquisition.- Conducted comprehensive needs analyses for more than 50 existing and potential customers, tailoring solutions to match their specific requirements precisely.

- Managed and nurtured social media communities, fostering engagement, discussions, and a sense of community. These efforts enhanced brand awareness, optimizing the company’s online presence and adding 5 new students.- Supervised, strategized, and delivered 10 daily social media posts across diverse platforms, strategically distributing content to promote the company.