Chetan Katar (Ck) Email & Phone Number

Canada

Calgary, Alberta, Canada

My role is to ensure client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive client satisfaction. I'm also accountable for building client satisfaction through formulation, development, implementation, delivery of managed services responding to client requirements / contractual obligations.

Calgary, Alberta, Canada

Supporting PMO and Cross-functional delivery teams to meet and exceed customer expectations by working towards single mission to succeed on all organizational objectives.Key responsibilities includes, but not limited to• Managing High Value, High Risk and High Visibility projects • Support PMO Director in improving LOB practice through implementation of new Services / technology• Providing thought leadership and project advisory services to Internal and External clients• Assisting in the creation, collection and stewardship of intellectual assets to support growth and development of services• Responsible for the success of cross-functional teams, working in a matrix environment to lead project team members to success• Coaching and mentoring Junior PMs to promote professional growth and ensure consistent delivery of quality solutions• Applying creativity and judgment in developing solutions to meet client business requirements by working with internal resources, Business Partner resources and outside vendors• Creating and maintaining Project Artifacts for small, medium and large scale solutions• Ensuring intellectual assets created during the delivery process are collected, evolved and captured in the knowledge base in a manner that is reusable and relevant

Calgary, Canada Area

• Project Management – Trained more than 45 PMP aspirants through Boot Camp training on Project Mgmt principles and practices enabling them to clear the exam in first attempt. 98% Success Rate• BPI and Lean Consultant – Worked with various clients supporting Business Process Re-engineering and lean Implementation strategies• Managed Internal Audit engagements and lead meetings with clients providing recommendations to enhance Internal Controls and Quality measures, corrective/preventative actions (CAPA), raise non-conformity issues, assure compliance with regulatory body policies and ISO standards, and incorporate leading business practices • Developed Internal Audit programs and Quality Management Systems (QMS) for various departments of different organizations as a basis to perform quality assurance tests• Worked with process owners to incorporate quality standards into their operations by re-engineering process flowcharts, establishing policies and procedures (SOPs)/ work instructions, and revision/development of new documentation• Developed GAP analysis reports based on interviews conducted with critical stakeholders and evaluation of provided documentation• Facilitated training workshops with clients and internal staff on topics such as continuous improvement, process mapping, and quality management systems• Developed project and resource allocation plans, as well as monitored and presented project progress through status update reports to steering committee members and process owners

Greater Denver Area

The Selling Simplified Group is the leading provider of business to business demand generation solutions. Their distinctive pay for performance business model enables technology organizations to quickly achieve revenue targets & capitalize on fundamental business benchmarks: Conversion Rates, Win Rates, and Revenue Growth.• Activities as a PM member involved various responsibilities including but not limited to –• Coordinating internal resources and third parties/vendors for the flawless execution of projects• Assist the Sponsors in defining project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility• Develop and manage work breakdown structure for all projects• Develop a detailed project plan to monitor and track progress• Ensure that all projects are delivered on-time, within scope and budget yielding good ROI • Ensure resource availability and allocation coordinating with HR and Functional Managers • Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques• Measure project performance using CPI / SPI tools and techniques• Report and escalate to management as needed• Successfully manage the relationship with the client and all stakeholders• Performing risk management to minimize project risks• Establishing and maintaining relationships with third parties/vendors and all stakeholders • Presenting recommendations to strategic plans and reviews, preparing and completing action plans, implementing productivity, quality, and customer-service standards, resolving conflicts, completing audits, identifying trends, determining system improvements and implementing change.• Management Information System & Data Analytics - Handling the Analytics & Reporting across business units for performance management and Business Intelligence

Washington D.C. Metro Area

Manage Projects in offshore locations for Verizon Communications. The role was focused on ensuring global projects were implemented timely within the scope. I was also responsible for ensuring that Partners/Vendors are managed in line with contractual obligations and a strong spirit of cooperation and partnership is fostered. The role included budget responsibility and accountability, in line with VERIZON business objectives.• Supported Launch of various Tech Support Centers for Verizon DSL in APAC, LATAM and America• Reporting to Director of Consumer & Mass Business Operations, I was responsible for managing various projects simultaneously spread across multiple sites with a budget responsibility of $ 20 MN• Key job responsibilities included reviewing the Technical Decision trees and eliminating the Non Value Adds to reduce the Process AHT and enhance customer experience. • Managed a team of 3 Project Managers with more than 300 Lines of Communication. Managing performance assessment, Mid-Year reviews, Annual reviews and Grievance handling. Also involved in Hiring and on-boarding the staff• Responsible for on-site Vendor Management and Audit in adherence to SOW, MSA and SLAs, Engage in supplier management and Quarterly Business Reviews through tough governance• Bagged Service Excellence Award each consecutive year of service • Won American Golden Eagle Award for best performance and Shining Star Award for best business performance overall • Deftly executed Net Promoter Score Survey Methodology to emphasize on key attributes, r resulting in normalized scores and a better reflection of quality of service delivered by the on- phone associates

Managing Multiple Inbound, Outbound, Sales, Third Party and lead Generation Campaigns from Quality and compliance perspective. My Job role also included Leading Quality & Compliance Team of 30 members for managing process improvement, monitoring voice quality, soft skill & compliance parameters and highlighting coaching points of associates on calls.

Was responsible for Identifying training needs by Drill Down Analysis of transaction; monitoring & bringing out new ideas and inputs for customer satisfaction. Handling Internal Audit to monitor the processes and Conducting processes audits to ensuring process compliance.