Chetan Shekar Email & Phone Number

Mechelen, Flemish Region, Belgium

Brussels Area, Belgium

Onsite coordinator for Customer Database Application support team managing operations, delivery of projects from test to Production. -Ensure smooth handling of customer account creation & its transition to all needed downstream consumer applications. -Ensure effective handling of customer orders and asset replication to billing systems. -Work closely with customer operations team to resolve trouble tickets. -Work closely with development teams for defect analysis and data quality. -Actively involved in various migrations of customers in different segments like Residential, corporate and wholesale from a legacy CRM system to new CRM application. - Implemented operational scripts for handling blocked orders and ensuring correctness in asset replication of customers. -Part of Data quality team to aid in cleaning the data within CDB and other downstream applications. -An active member of Complaints Solvers IT where analysis of complaints, define action plans in collaboration with different domain experts.

Bengaluru Area, India

Offshore Operations Coordinator to support, manage the team for the Telcom BSS applications like Mediation Device System, Real Time Interconnect Mediation Platform, CDR Dispatcher. - Handled Mediation Application System Comptel Eventlink 7.0 - CDR handling, managing delivery towards 30+ downstream applications including Billing, Roaming, Revenue Settlement, and Interconnect. - Collect, analyze and implement Change Request (CR) requirements - Investigating, troubleshooting and tracking the issues raised by the end user, following the existing Complaint Handling Procedure. - Routing issues found during the investigation as pertaining to Comptel Mediation external interfaces, through agreed escalation/reporting coordination procedures to the respective contact point. - Contribute with comments, suggestions, and ideas to improve the Comptel Mediation Production Support activities - Investigate and manage Comptel Mediation queries CDR reconciliation - Make recommendations to management for process improvements where loss of revenue is highlighted. - Able to analyze, improve or resolve the bottlenecks in the existing processes - Ensure SLA adherence for MDS, RIMP, CRD-D - Root cause analysis of recurrent incidents, identify and develop aworkaround to fix incidents and align with the development team for a permanent fix. - Extensive knowledge of all the Mediation 􀃛ows and modules. - Operations support for Real-time Interconnect mediation application processing BICS traffic. - Involving in major projects within Mediation, align with different stakeholders to assess application impact. - Manage UAT and Regression testing and ensure release to production following the Release Management process.

Bengaluru Area, India

Operations support for Mediation Application+ – Comptel Eventlink 6.0 hering to ITIL standard and concepts• Handling Incident & Problem management on daily basis.• Incidents handling in production environment, manage SLA.• Handle TOP tickets, co-ordinate with all the involved teams until the closure of the incident.• Identify the root cause of incidents and propose actions to avoid future incidents.• Propose custom monitoring to identify similar issues upfront to minimize the risk in future.• Rejection analysis of different application modules by developing proactive checks resulting in minimum CDR rejects• Handle UAT and Regression testing.• Adherence to SLA and KPI.