Chetan Srinivas Email & Phone Number

Irving, Texas, US

Hartford, Connecticut, US

• Strategic Planning to deliver critical business capabilities as part of the digital transformation to provide its members with information & resources to make better-informed decisions about their health care.
• Successfully built a multi-year product roadmap to deliver business capabilities to cater to the HCB, PBM, and Retail business units’ needs utilizing the enterprise service salesforce platform.
• Collaboration with the architects to identify hard dependencies and forecast capacity needed for the 2021 features. The initial feature set groomed with the team to deliver them using the Scaled Agile Framework® (SAFe®)
• Actively engaged during the vendor evaluation process for onboarding new tools for the enterprise.

Lake Forest, Illinois, US

• Optimize planning system to ensure customer’s business is unimpacted of any product/location changes in our network.
• Successfully delivered a multi-year project migrating a complex application into SAP impacting US, Canada, and Mexico businesses. Gained operational efficiency and cost savings on ~$2.4 M by retiring older ERP systems.
• Increase product assortment by adding 100K unique materials to support sales – Out of Market shipping at launch
• Set up a new warehouse to exclusively stock & ship bulk products. Increase DC COGS by 6% saving by ~450K ft2 space
• Requirement gathering & solution development to optimize the “Order to Cash” process to enhance customer experience

Lake Forest, Illinois, US

• Collaboration with customer facing teams leveraging Salesforce platform to deliver high impact applications & tools.
• Drive incremental revenue by leveraging transactional data & Data Science signals to provide Customer Insights to the sellers. Significant impact to the seller community helping us gain ~$62M additional business in 2017.
• Collaborate with cross-functional teams to deliver the ability for the sellers to track Pricing transition via Salesforce.
• Led sales, physical stores, and customer service teams’ requirements to enhance user experience iteratively.
• Increase productivity, enhance user experience, and provide sellers complete visibility by migrating Service Leads from SharePoint to Salesforce. Achieved 80% lift in the number of leads captured for Q1 of 2018.

Edison, New Jersey, US

IT digital transformation consultant providing digital solutions to business problems and improving IT sustainability, operational responsiveness & efficiency. Over the years, I have had several opportunities working with many smart business stakeholders across the globe while being associated with Brillio. These enriching experiences have helped me grow.

Mclean, VA, US

• Managed $5.7M project portfolio for Technology Services Division with the key focus on change management, release management, adoption of advanced project/program management tools and processes.
• Set up Application Monitoring for 110+ heterogenous applications of varied complexity. Created dashboard for senior executive team to monitor daily health of the critical loan servicing applications.
• Led the planning effort of the Out of Region Disaster Recovery playbook creation effort.

New York, NY, US

• Established a Proximity Development Center Project (~$8M) to house a techno-functional team to develop & deliver multiple product initiatives in the tax domain.
• Seamlessly transitioned to a robust and high-performance link portal application for the Tax Technology Division, accessed across 130+ countries with additional features to address market competition.

Indianapolis, Indiana, US

• Revamped the eCommerce site to enhance customer experience & increase conversion ahead of holiday season.
• Collaborate with engineering teams to prioritize features/scope & help business realize timely benefits
• Streamlined & led the overall UAT process to ensure a smooth transition for long term organizational benefits.

Indianapolis, IN, US

• Delivered a premium, content driven eCommerce platform, offering customers a unique “Technical Running” experience for the newly acquired stores.
• Active collaboration with vendors to deliver a rich feature set for enabling Social Login, Recommendation Engine, Ratings & Reviews, Email Integration and Tag management for the marketing team.

• Provided an end-to-end digital solution & platform support to manage applications & database 24x7. Delivered a robust eCommerce platform using the ATG suite of products.
• Prioritized the back log to Integrated with PayPal, implemented SEO and personalization strategies to enhance customer experiences & increase conversion rates.
• Implemented Adobe analytics to understand the customer buying pattern & proactively suggest iterations as needed. Also implemented Tealium tag management for marketing team purposes.
• Led the effort to migrate existing features into open source technology platform resulting in operational cost benefits.
• Provide guidance to the executive team during the A/B testing, to launch the product without compromising on any existing features.

Santa Clara, CA, US

• Involved in a long term (5-year) engagement, understanding their core business & help IT team translate business needs into meaningful Rental Homes & Senior housing applications.
• Analyze the requirement gaps & provide right guidance for rebranding their flagship site Homestore.com to Move.com.
• Key contributor to integrate the loan calculator on Home Finance portal & provide customers mortgage assistance.
• Provide strategic direction to overcome potential business risks during the enhancements of the Welcome Wagon site.

Wootton, England, GB

Developed multilingual Web-application (English & Arabic) offering customers a web-based showroom experience, pushing them towards nearby preferred dealer, and new business process system.

Riyad Bank, SA

Developed a middleware solution (MQ Series) implementing first-of-its-kind multilingual (English & Arabic) online banking solution while also supporting Call Center & IVR.

Noida, Uttar Pradesh, IN

Wholly owned subsidiary of Deutsche Bank Group provided banking & financial domain IT services across various Asia Pacific & European DB branches. Formerly Owned by Deutsche Software Private Limited

Master Of Business Administration - Mba

Be, Electronics And Communications