Rider satisfaction rating above 96%

Hire me if you want a communicator adept at engaging clients, customers or constituents

Recipient of 2014 Customer Service Award, National Management AssociationConstituent services and representation for district's beach communitiesPolicy advisor for veterans/military, homelessness and Indian tribal issues

Assist coordination of setup/take-down (stages, lighting, sound, vendor booths) for daylong two-stage event at Embarcadero Park. Throughout concerts (11 a.m. - 9 p.m.), identiffy and deal with any/all needs backstage, in audience, with crew members or vendors.

Veterans and military rep for Interim Mayor Todd Gloria. Also community outreach and constituent services in Pacific Beach, Mission Beach, Ocean Beach, Point Loma and Bay Park

Canvassing to solicit sponsors for non-profit Save the Children

Council liaison for Mission Valley, overseeing -- constituent issues -- community groups -- development projects -- San Diego River -- Qualcomm Stadium, ChargersPolicy advisor for -- downtown redevelopment, CCDC, SEDC -- Port of San Diego, harbor projects -- transportation (SANDAG, MTS/trolley, roads/freeways, bikes/pedicabs) -- Military, veterans -- Indian/tribal affairsEditor, "Fryelights" monthly newsletter -- wide distribution online & print (Microsoft Publisher) -- full of good stuff, actual news -- always on time, never missed a deadlineGreat rapport with mayor, council, other officials, departmental staffs, county & state elected officials/agencies

Pulitzer Prize nominee; numerous other distinguished awardsSan Diego neighborhoods, February - December 2007 -- Roamed and developed contacts all over city to find and share stories about interesting issues and people. -- Wrote B-1 article, with info-graphic, about landslide threat on Mount Soledad. SLIDE OCCURRED DAY STORY RAN.Indian affairs reporter, 1992 - February 2007 -- One of the first and most prominent tribal specialists at any major U.S. newspaper. -- Learned and explained ins, outs and who's-whos of region's 18 reservations before casinos brought noteriety. -- Brought the word "Kumeyaay" into public vernacular. -- Covered construction, expansion and operations of every Indian casino in the region. -- Recognized as one of California's most credible and respected experts on Indian gaming, tribal sovereignty, Indian legal issues. -- Successfully mined for 15 years one of most challenging beats at any newspaper, where outsiders are not welcomed (except at the casino) and news isn't fed by press releases.Immigration/border affairs, 1986-1992 (San Diego Tribune) --- Covered historic "amnesty" act of Congress, from inception through years after, showing and explaining how unprecedented legalization of undocumented played out in San Diego, Southern California and far beyond. -- Illuminated policies, practices and personnel of U.S. Border Patrol and (former) Immigration and Naturalization Service. Followed San Diego-bound class of recruits through Border Patrol Academy in North Carolina.

Reporting-driven column four days a week on local and national events/issues.

supervised staff of eight reporters producing news and feature stories for suburban daily newspaper.