Proficient in promptly addressing and resolving issues to ensure seamless operations.Service Desk Associate with expertise in incident management using ServiceNow.Committed to delivering exceptional customer service and maintaining user satisfaction.Constantly staying up-to-date with industry trends and best practices to enhance service quality.Call/Email/Tickets: Create priority based Incidents in Service Now. Handle emails and then assist users accordingly. Categorizing the ticket according to the issue and resolving within the SLA.IT Technical support : Categorizing the ticket according to the issue and resolving within the SLA. Basic troubleshooting for Outlook, Teams, Shared folder. Working on VIP, RT (Real Time), Live tickets, AUI (Awaiting user information) tickets, logging the tickets in service now.

I have managed the Entrepreneurship Development Programmme which is supported by NAYARA Energy and UNDP in Gujarat. I also oversee the Youth Co:Lab India 2022-23 project, which seeks to support the top youth-led start-ups in India.

I worked as co-ordinator of Project Code Unnati in partnership with the Government of Karnataka, UNDP, and Karnataka Skill Development Corporation to promote entrepreneurship in Karnataka. and have extensive experience working with young start-ups through various projects with the Karnataka Skill Development Corporation.