Chethan Kumar G Email & Phone Number

Bengaluru, Ka, In

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Dubai, United Arab Emirates

 To source existing Bank Customers and new customers to the bank and suggest Investment plans and Life Insurance products based on customer needs and requirements. Through cold calling, build relationship with banking customers and schedule appointments to go personally meet and discuss what we could offer from the bank as per their requirements. Interacting with other Banking teams to increase revenue for the bank through our existing customers.  Build relationship SME customers, understand their needs and assist accordingly. Handle Customer complaints and direct them to the right person. Manage customer’s investment and help them to do any changes to their investments if required.  Assist customers in account opening and any other banking needs.

Bangalore

• Making new employee recruitment decisions for the clients Deloitte, FedEx, Adecco, Delta Airlines and many top IT companies in the United States of America.• All verification on the National Students Clearing House and The Work Number for Education and Employment verification.• Handled the key Account Deloitte, for all their Intern, Directors and other hires, reference check and credential verification for all employees before the recruitment process is completed. • Handling all client escalations and liaise with the Client Account Management team to understand the client requirements every week. • Have been handling all internal Process Executive recruitment operations for the verification team. • To ensure individual executive targets and team targets have been achieved every day by constant feedback and floor supervision for all teams.• Leading the team with activities including planning targets, monitoring numbers and achievement of overall targets on a daily, weekly & monthly basis in adherence to the pre-set standards.• Transitioning of new process from the US ( B1/B2 US Visa valid until 2024) • Handle the workflow for the day and also ensure all client fulfillment are completed each day.• Handling the payroll and administration process.

• Handled a team of 15 processing client requests through calls, emails and chat for a UK based car insurance company.• Supervising Complaint Management addressing all escalations and resolving them within the specified Turnaround Time (TAT).• Liaised with on-site clients regularly to ensure common business goals are met.• Using data inputs from the Service Quality team to improve customer satisfaction.• Handled trainings on improvements / new concepts in insurance. • Handled the Kaizen team, which brain storms the agents and supervisors on the floor to generate innovative ideas to improve the practices being followed currently.• Providing floor support to new hires during their OJT (On Job Training) within the process to build process knowledge and reduce TAT.

Education record

Puc, Physics Chemistry Maths Biology