Chethan M Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

• Heading training team of direct & skip level trainer of south region for front line staff, extended to B2B & B2C.• Refresher Training delivery through webinars for Supervisor and senior staff, which included the process of supply chain management, Customer delivery month on month• Traveling across India to support other regions when there is an operations requirement.• Training spread across 250 locations & a trainable force of 8000 month on month. With a total employee strength of more than 10000 employees.• Responsible for end to end Training & L&D of south region. • Induction for frontline staff and senior staff, which included the process of supply chain management and customer delivery.• Performance improvement of employees through regular training & focusing on areas of the supply chain, Quality control and Metrics.• New process role out design & execution month on month.• Designing a training calendar and meeting the stakeholder training requirement month on month.• Launched the "Delhivery Training and Recruitment Program" to help job seekers build a career in logistics. Through the program, shortlisted candidates will go through a 3 week assessment-based training, on the completion of which they will get assured jobs in operational roles across Delhivery facilities.

Bengaluru, Karnataka, India

Managing end to end training for south region.Leading a team of trainers who are involved in inducing frontline forces.Organizing end to end training for both B2B & B2C Businesses.Conducting refresher training through E-Learning & M-Learning.Conducting New Hire Training for managers through classroom and E-Learning.Training delivery to Managers through Webinars.TNA/TNI and New process rollouts for Supply Chain Management.

Bangalore Urban, Karnataka, India

Managing end to end Training for Bangalore, Mysore, Kochi & CoimbatoreLeading a Team of Trainers who are involved in inducing frontline forces.Organizing end to end training for both B2B & B2C Businesses.Conducting New Hire process training through E-Learning & M-Learning.Training delivery to Managers, TNA/TNI and New process rollouts for Supply Chain Management.

Bangalore Urban, Karnataka, India

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

Training Customer Support team on Process, training conducted for 4 different LOBs.Conducting Knowledge Test every month for the frontline force.New Process Rollouts, Refresher Trinings & TNA/TNI.Earned the Best Performance Award 4 times in 2 years.

Bangalore Urban, Karnataka, India

Addressing the customer queries via call & Booking the cab as per the customer request.

Bangalore Urban, Karnataka, India

Addressing the customer queries via call & Booking the cab as per the customer request

Master Of Business Administration - Mba, Hr Management, B+

Bachelor'S Degree, Commerce, A