Chethan Manja Email & Phone Number

Bellevue, Washington, Us

Bengaluru, Karnataka, In

Heading Customer Experience cloud and Vertical Products - Education and Healthcare in India and USA. Leading Product management, Design and Research teams.𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑬𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆 𝒄𝒍𝒐𝒖𝒅2X customer & 2.5X revenue growth on Lead self-serve portal products through a series of product enhancements, integrations, and extending it to ► Newer use cases in BFSI, Healthcare (Credit card, Loan origination and refinancing, Referral agent) ► Newer geography – US Education (Student portal) and Healthcare (Patient portal)Launched 3 new revenue generating products – Landing pages, Document designer, and Form widgets; which constituted 15% of revenue, while adding 200+ new customers.𝑽𝒆𝒓𝒕𝒊𝒄𝒂𝒍 𝑷𝒓𝒐𝒅𝒖𝒄𝒕𝒔Leading outbound product management function and taking care of Product strategy and roadmap, GTM efforts for Education & Healthcare verticals. Boosted sales, feature adoption, and decreased churn through various initiatives: ► Core stories, and curated demos for various persona in each customer segment ► Catalog of demo ready links showcasing product capabilities tailored to each industry ► Upskilling business teams through trainings and certifications ► Competitor analysis, product repositioning

Chennai, Tamil Nadu, In

Chennai, Tamil Nadu, In

𝙃𝙚𝙖𝙙 𝙤𝙛 𝙈𝙖𝙧𝙠𝙚𝙩𝙥𝙡𝙖𝙘𝙚As part of the leadership team, I have been instrumental in running several org wide initiatives. ► OKR champion - Drive alignment, execute strategy, set OKRs & help teams be outcome driven ► Anchored PRD, BRD templatization, and design principles to bring rigor into our Product thinking. ► Lead the NPS measurement, and improvement initiatives across the organization.Own the entire Marketplace experience for “borrowers/originators” and “lenders/investors” - helping them discover right products and prospects. And, also simplify the overall journey of value discovery and delivery. ► Put down the Marketplace Vision document, with a detailed breakdown of goals and initiatives to create a 18 month product roadmap. ► Led a team of PMs spread across 5 PODs - Growth & onboarding, Investor experience, Borrower experience, and Core platforms.Won the following annual awards: 🏆 Dream Team of the year - Team award 🏆 “Team First” value award 🏆 Brand ambassador 🏆 King of positivity - voted by peers

Jakarta, Id

𝙂𝙤𝙎𝙚𝙣𝙙 & 𝙂𝙤𝙎𝙝𝙤𝙥GoSend services help with last mile delivery services for customers and businesses alike, and GoShop lets customers shop anything from anywhere. I led the vision and product roadmap for both consumer and driver apps as we started strengthening and scaling our logistics products, while gearing towards IPO

Jakarta, Id

𝙂𝙧𝙤𝙘𝙚𝙧𝙞𝙚𝙨, 𝙂𝙤𝙈𝙖𝙧𝙩GoMart lets customers buy instant Groceries from super specialty stores, minimarkets and supermarkets. Built core products and systems which helped us launch multi-merchant commerce. We onboarded 1000’s of merchant outlets in 3 months. 10X increase in sales in 6 months. Increased BCR by 6%, and maintained fill rates above 95% through various product initiatives.Led Product vision and roadmap for: ► Consumer Apps - Order Check out and post-order booking consumer journey ► Merchant Apps for order management and SKU, Order and Payment integrations ► Shopper app (for supermarkets), and Driver apps for GoMartInventory, Order and Payment management systems, and associated platform integrations

Jakarta, Id

𝙈𝙖𝙥𝙖𝙣 𝙈𝙖𝙧𝙠𝙚𝙩𝙥𝙡𝙖𝙘𝙚Led Marketplace right from the inception stage with a team size of 30+ including Tech and PMs in 5 pods. Vision is to give consumers (in the bottom of the pyramid) equal access to goods and services, through a community of influencers. Key initiatives owned were: ► Led design and execution of “Social Buying” (Arisan) with zero inventory from the concept stage. Arisan helps our members realize their dreams through social savings. ► Own commerce vision & roadmap on the Social App. Mapan Social App empowers influencers to socialize, expand networks, share knowledge, and increase earnings by selling our product and service to their members. ► Decoupling logistics from legacy systems. Build adapters and vendor integrations. Separating logistics BU from our core business helped us scale, & bring in cost efficienciesEncouraged the mindset of "Working for the present, while keeping an eye on the future" ► Define Product strategy, Vision, Roadmap & OKRs. ► Outline major features with high-level designs, then delegate to PMs for detailed development. ► Conduct Service design and ideation workshops, to induct various Business and Tech teams. ► Analyze data and user behavior to define user experience and journeys.Own project charter and delivery. Manage stakeholders & drive decisions, to keep moving forward.

Bangalore, Karnataka, In

Built, managed and standardized Outbound Product Management practice at Tally. Led a team of Product Managers and helped Tally launch 2 major releases in the market. Our team won Best team of the year award for 2 consecutive years – 2017 🏆 and 2018 🏆𝘾𝙤𝙢𝙥𝙡𝙞𝙖𝙣𝙘𝙚 𝙥𝙧𝙤𝙙𝙪𝙘𝙩 𝙧𝙚𝙡𝙚𝙖𝙨𝙚 – 𝙏𝙖𝙡𝙡𝙮.𝙀𝙍𝙋 9 𝙍𝙚𝙡𝙚𝙖𝙨𝙚 5.𝙓 ► Owned Product strategy, sales and market adoption for a staggered product release in 15 states, and product relaunch in 11 states over a period of 18 months. ► Got myself into shoes of a salesman to identify frictions and built right product story𝙂𝙎𝙏 𝙥𝙧𝙤𝙙𝙪𝙘𝙩 𝙧𝙚𝙡𝙚𝙖𝙨𝙚 – 𝙏𝙖𝙡𝙡𝙮.𝙀𝙍𝙋 9 𝙍𝙚𝙡𝙚𝙖𝙨𝙚 6.𝙓 ► Led the research work for South zone, to understand customer behaviors & product requirements ► Owned feedback consolidation across all zones to derive insights and recommendations on “Who is our customer?” and “What is the right product and right messaging for them?” ► Helped the teams build Persona and Empathy maps for different kinds of users - Customers, Partner and Market influencers. ► Put together an exhaustive list of triggers and barriers for product adoption, and worked with Sales, Marketing teams for GTM planning. ► Owned Product validations across India during all the stages of Product development – VOC, Alpha, Beta and Preview. Acted as the Product custodian, owning release Go or No-Go decisions. ► In less than 2 months of product release, we had acquired more than 2 lakh new customers and migrated more than 5 lakh existing customers.

Austin, Texas, Us

Led Support and New development for 2 product lines – PeopleSoft Time & Labour, Global Absence Management. ► Built a product which helps Customers automate their Employee Enrolments in Time and Attendance systems using minimal configuration. ► Took up the initiative and drafted a plan for Support development to improvise the existing process. Mentored a team of developers who were completely new to the product and made them actively engage in the Support Development. Bug backlog was reduced by more than 60% in 18 months. ► Built products in the areas of Data Analytics, User Dashboards, Interactive Reports for Employee and Manager self-service products on Mobile and Desktop. ► Did market and competitor analysis to put forward many ideas to Executive Teams to make our products more competitive. Smart TCD (converting a smartphone into a time collecting device) was one such idea.

Bengaluru, Karnataka, In

Fit into various roles like Product owner, Onsite Coordinator & Developer for HRMS implementation in Tesco USA, UK, & Thailand retail stores. Highly appreciated by the US directors and received several Value awards 🏆 from the management for improvising the product and service delivery.One of the system solutions implemented resulted in huge savings – close to US$120,000 per annum. This Idea got shortlisted in the Top 4, at Tesco Innovation Summit 2010. ► Work with various business teams (HR, Payroll, Benefits, Recruiting, Store managers) onsite to gather requirements and prepare BRDs for offshore Development teams’ consumption. ► Monitor issues on the Service desk and ensure that all issues are resolved as per SLA. ► Generate periodic reports for incidents & change requests. Own RCA for failures and SLA breach ► Train and mentor teams. Define ways of working, roles & responsibilities of different teams.

Executive General Management Programme, Product Strategy And General Management

Bachelor Of Engineering, Electronics And Communications Engineering

Education record