Che Thanh Vinh Email & Phone Number

Ho Chi Minh City, Vietnam

- Primarily worked as a support analyst role in capturing, supporting, clarifying inquiries, issues and enhancements reported by stakeholders.- Investigated root cause(s) of the issue.- Classified the severity of issue (Critical, Major, Normal, Minor) in alignment with SLA (Service Level Agreement) defined by the organization.- Performed an impact analysis based on issues or enhancements. (impact areas could be data, process, UI or rules.)- Discussed with the team to come up with different solutions to resolve the issues or transfer to the Person in charge.- Performed estimation and recommended solutions to stakeholders to make a final decision.

Vietnam

- Supported Customs Brokerage team to do all assigned tasks.- Did customs entry, did the inspection for shipment, customs liquidation for the customer.- Sent daily reports to customers (if request).- Contacted truckers to arrange to pick up/delivery shipments.- Learned the basis of Supply Chain and Logistics

Ho Chi Minh City, Vietnam

- Guided high school students orientation in choosing majors in University.- Convinced students who were interested in IT and Design to studying VTC Academy.- Coordinated with 15 teammates to organize career orientation events for high school students.*Achievements: Successfully holding an event with over 130 attendees in July 2019, which attracted 63 students to decide to study at VTC Academy.