Worked as a Success guide specializing in Salesforce Administration and Development across Salesforce Platform, Sales Cloud, and Service CloudConducted tailored 1-1 engagements with customers to enhance their understanding of conceptsContributed to the Flow team by creating multiple Flows to train the data sets which were used to advance Flow-GPT model, demonstrating innovationLed a team in a success program, coordinating efforts to improve customer experience and satisfactionConducted over 50 hours of comprehensive training sessions for the internal team on Salesforce administration & development across Sales Cloud & Service CloudLed and organized a volunteering event with over 50 volunteers to mentor children from an NGO on career developmentNominated for the WowMoments Award for outstanding contributions to the product education team

Worked as a Salesforce Administrator and Developer across Sales Cloud, Service Cloud, Salesforce Platform, and CRM AnalyticsProvided seamless client support, cultivating strong relationships in customer-facing roles and collaborated with clients to resolve production issues & implemented enhancements effectivelyMajor work areas included data model configuration, data management and security, flows, approval processes, integration, Apex, asynchronous Apex, triggers, SOQL, LWC, and CRM Analytics dashboardsDeveloped a reusable Flow error handler, significantly reducing support ticket volumeManaged the role of Flow Master within the client Salesforce organization, collaborating with developers on best practices and flow deployment managementContributed to organizing cultural activities for employees as part of the myXperience and myPassion teamReceived the Rising Star Pinnacle Award for outstanding performance

Contributed as a PL/SQL Developer in developing a web application and actively pursued Salesforce Administration training to broaden expertise.