Chetna M Email and Phone Number

Always greet and welcome guests promptly in a warm and friendly manner.Always thank and give fond farewell to guests conveying anticipation for their next visit.Ensure guest are serviced within specified time.Able to anticipate any unexpected guest need and reacts promptly and tactfully.Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.

Perform all check-in and check-out tasks.Manage online and phone reservations.Inform customers about payment methods and verify their credit card data.Register guests collecting necessary information like contact details and exact dates of their stay.Welcome guests upon their arrival and assign rooms.Provide information about our hotel, available rooms, rates and amenities.Respond to clients’ complaints in a timely and professional manner.Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.Upsell additional facilities and services, when appropriate.Maintain updated records of bookings and payments.