Chetram Ramsood Email & Phone Number

My role as a Help Desk Analyst ensures that technology empowers us to exceed customer expectations. With a Master's from Rutgers in Logistics, Materials, and Supply Chain Management, I apply a strategic approach to problem-solving and optimizing processes to enhance our operational efficiency. At the intersection of IT and business, I leverage my MBA from Rider University to align tech initiatives with corporate goals, fostering a culture of innovation and collaboration. My knack for clear communication and meticulous attention to detail serve as the foundation for delivering robust support solutions and nurturing team unity.Key achievements include deploying over 250 SonicWall devices, implementing cybersecurity solutions for 350+ users, and transitioning 180 company locations to new payment devices. Recognized for creating policies that led to significant cost savings and delivering outstanding client support in areas such as network connectivity, Microsoft Office 365, and hardware troubleshooting. Experienced in designing and maintaining websites, as demonstrated by the successful launch of a non-profit website. Proven ability to streamline operations, enhance security protocols, and improve overall system efficiency across corporate and retail environments.