Chetan M Krishna Email & Phone Number

Bengaluru, Karnataka, India

Consulting for Citi in their Treasury and Trade Solutions (TTS) and supporting them to achieve Enterprise Agile Transformation through Agile practices, processes, training, mentoring and coaching for the Product Management and Software Development teams spread across China, Chile, US, Canada and India.Travelled to China.

Bengaluru, Karnataka, India

As a CORE team member Managed Data Management, Business Transformation and Strategy. Reporting to the CEO. As part of the Leadership team assessing organizational performance, developing achievable goals and implementing processes that improve organizational effectiveness and build a sustainable advantage with respect to the vision and mission of the organization. Facilitated many projects like Family typing, Donor transfer, Random availability check, Retyping, Null typing. Achieved the organization goal of donor availability and return rate metrics consecutively for 2 years. Trained team members on the SCRUM framework and successful implementation of the same in line with the Global teams.Trained team members on writing user stories, creating user acceptance criteria, testing and review on JIRA.Sharing the best practices across entities of India, US, UK, Germany, Poland, South Africa and Chile for PI planning, ART, Value stream in line with SAFe.Continued all the activities related to Data management and Online donors.

Bengaluru, Karnataka, India

Educating the company and employees on important compliance requirements. Training staff involved in data processing. Conducting audits to ensure compliance and address potential issues proactively. Reporting to the CEO. Serving as the point of contact between the company and GDPR Supervisory Authorities.Monitoring performance and providing advice on the impact of data protection efforts.Maintaining comprehensive records of all data processing activities conducted by the company, including the purpose of all processing activities, which must be made public on request.Interfacing with data subjects to inform them about how their data is being used, their rights to have their personal data erased, and what measures the company has put in place to protect their personal information. Created the Data Privacy policy, Whistleblower policy and Information Security policy for the organization along with the support of Legal team. Handled vendor and partner onboarding, due diligence checks and agreements like SLA, DPA, NDA.This role was Pro bono.

Bangalore, India

Started Online Donor recruitment through the webform on the website (https://www.dkms-bmst.org/register-now) as part of Digital Transformation. Worked in collaboration with Product owners, Application owners and Developers to facilitate the development and implementation of various products like Data Entry Application, Implementing Online donor webform, Address change webform, Health History Questionnaire.Performance reviews of team members, annual forecasting and budgets.Trained team members on the SCRUM framework and successful implementation of the same in line with the Global teams.Trained team members on writing user stories, creating user acceptance criteria, testing and review on JIRA.Initiated quality checks for low DNA concentration on buccal swabs. Facilitated buccal swab shipments to various countries through FedEx/On time couriers.

Bangalore

Set up the Data Management team and processes for Stem Cell Registry India (SCRI) as a Startup. Managed Data Management, Donor Relations and Communications. Reported to the Head of Donor Recruitment, Data Management and Communications. Travelled to Germany. Created and enforced policies for effective data management.Formulated techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data through offline channel. Devised and implemented efficient and secure procedures for data handling and analysis with attention to all technical aspects.Established rules and procedures for data sharing with upper management, external stakeholders.Supported other teams in the daily use of data systems and ensured adherence to legal and company standards.Assisted with reports and data extraction as and when needed. Monitored and analyzed information and data systems and evaluate their performance to discover ways of enhancing them (new technologies, upgrades etc.)Ensure digital databases and archives are protected from security breaches and data losses.Troubleshoot data-related problems and authorize maintenance or modifications.Transition of DKMS one Product from Germany to India. Trained team members on the SCRUM framework and successful implementation of the same in line with the Global teams. Performance reviews of team members, annual forecasting and budgets.

Bangalore

Job Allocation, Adhering to the SLA's/TAT, Leave management of the team members; client relationship; reporting; mentoring & training team mates; handling escalations; initiating Kaizen projects. Closely interact with process owners and update the SOP's. Performing appraisal activities for the Team members. Team motivation and team building activities. Transition of new projects/processes. Remote team management.Coordinating with multiple stake holders to close the Loop of a given task. Reviewing Client and Branch feedbacks. Preparing RCA's; taking client calls.Scheduling cabs and L&D sessions for team members. Worked on numerous automation projects reducing the AHT.

Bangalore

Pilot team of Exdion. Worked on Revenue cycle management process for a Healthcare client. Demo entry, Charge entry, Payment posting, Denial management and Accounts receivables. Doing quality checks of the transactions processed by new joiners. Preparing reports and sharing the same with the Clients and the Management. Preparing the SOP's/Protocols in line with the requirement of the clients. Being part of calls and handling queries and escalations. Managing the team in the absence of the team lead. Training new joiners on the domain and application. Worked on Cerner, Citrix and Avid applications.

Bangalore

Worked in the Payroll division of Cross domain. Our client was IBM India Pvt Ltd. We at Cross domain were taking care of the Provident fund, Gratuity and Super Annuation Funds of all their employees. Was managing a team of 8 executives who were processing the PF forms, generating Form 3A, 6 A and so on. Handling queries and escalations of IBM employees at the Help desk. Preparing weekly presentations, KPI dashboard and reports for the management and IBM. Coordinating with the trustees of IBM, the Labour departments for all the statutory needs. Allocation of forms received and prioritizing their completion as per the SLA's.Automating the process to ensure timely payouts as a direct benefit transfer.

Bangalore

Performing discrepancy management in accordance with the Standard Operating Procedure (SOPS)and escalating discrepancies On the Policies through a Checklist.Identifying issues with validation procedures during study conducted and communicating findings to AE/CSR through E-Alerts. Reviewing client feedbacks, preparing RCA's as and when necessary. Preparing Production reports, working on Kaizen projects. BCP and ERT team member.